Senior Operations Lead, Supply Activation & Growth

Wolt; Wien; Vor Ort; EUR 73.000 - 91.000; Vollzeit

Zusammenfassung

Wolt in Austria is seeking an Associate Operations Manager for Supply Activation & Acquisition to keep courier supply ahead of demand across Central markets. You’ll lead a small team, manage a multi‑million euro budget and coordinate activation and courier acquisition with cross-functional partners.

You will own intraday activation strategy, report KPIs like UH% and GOV loss, plan mobilizer strategies for holidays and events, and present strategic insights to senior leadership in a fast-paced

Qualifikationen

• Proven track record managing complex, data-driven operations across multiple markets, ideally in courier / gig supply, logistics or marketplace operations.
• Comfortable owning hard KPIs (UH%, GOV loss) and being accountable for the numbers, not just reporting them.
• Experience leading and developing a small team (3 direct reports).
• Strong budget ownership experience - able to allocate and defend a multi-million euro spend across activation and acquisition levers.
• Excellent ability to distill complex operational trade-offs into clear, actionable recommendations for senior leadership.
• Comfortable working under time pressure during weather events, special events and demand spikes.
• Fluent English skills in both spoken and writing.

Aufgaben

• Own Central’s intraday activation strategy - activation surges, special events management and day-to-day operations (radius / busyness adjustments, communication flows, etc.) - to keep courier supply matched to demand hour by hour.
• Lead and mentor a team of 3 and own a multi-million euro activation and acquisition budget across Central markets.
• Own Central’s courier acquisition function: job boards, application attainment, reactivation campaigns and sign-ups.
• Own and report on Central’s UH% and GOV loss KPIs weekly, surfacing risks and driving corrective action with senior leadership.
• Plan and execute mobilizer strategies and special events coverage (holidays, weather events, local events) ahead of demand spikes.
• Partner with Support, Product and Global Delivery Ops to build tools and processes that scale activation and acquisition across markets.
• Serve as the primary point of contact for top management on Central’s supply health.

Kenntnisse

Data-driven ops

Leadership

Budget management

KPI tracking

Stakeholder communication

Jobbeschreibung

Wolt in Austria is seeking an Associate Operations Manager for Supply Activation & Acquisition to keep courier supply ahead of demand across Central markets. You’ll lead a small team, manage a multi‑million euro budget and coordinate activation and courier acquisition with cross-functional partners.

You will own intraday activation strategy, report KPIs like UH% and GOV loss, plan mobilizer strategies for holidays and events, and present strategic insights to senior leadership in a fast-paced