Operation Manager

Best Western International; Linz; Hybrid; EUR 52,000 - 75,000; Full time

Benefits offered by this job

Employee rates

Best Western Academy

Time off in lieu

Job summary

Best Western Hotel Spinnerei Linz in Linz is seeking an Operation Manager (m/f/d) for full-time or part-time roles, to oversee hotel operations and front desk activities. You will act as the main point of contact for guests, staff, and partners, reporting to the cluster director for Linz and ensuring high service standards.

The role requires hospitality experience, strong German and English language skills, and hands-on leadership with a proactive attitude to guest satisfaction.

Qualifications

• Completed hospitality training or a degree in hotel management or business administration.
• Several years of operational management experience in hospitality.
• Strong knowledge of front office operations and guest services.

Responsibilities

• Ensure smooth hotel operations and participate in daily activities.
• Serve as main contact for guests, staff and external partners.
• Report to cluster director for Linz location; supervision by the director.
• Oversee front office operations and maintain quality in reception.
• Lead the team and manage scheduling; handle guest complaints.

Skills

Operations management

Team leadership

Customer service

German language

English language

Education

Hospitality training

Hotel management or business administration degree

Tools

POS systems

PMS systems

Job description

Linz

Your Job

Full-time, Part-time

As of immediately, we have a full-time or part time position available as a Operation Manager (m/f/d) at the Best Western Hotel Spinnerei Linz.

Job Description

• Ensuring the smooth operation of the hotel and actively participating in daily operations.
• You will serve as the main point of contact for guests, staff, and external partners, and represent the hotel five days a week.
• The cluster director oversees two locations and is therefore not always on site; for the Linz location, you report to her and are under her supervision.
• Comprehensive knowledge of all hotel operations, with a focus on the front office.
• Ensuring quality standards in the reception area.
• Our restaurant is leased to “Da Giulio,” so we are not responsible for food and beverage operations.
• Team Leadership and Scheduling.
• Guest and Complaint Management.

What we offer

Employee benefits
The Best Western employee rate is available to all employees. Employee benefits, such as employee rates at Best Western hotels worldwide and numerous discounts from major companies in the sports, events, and fashion industries.

Training
The Best Western Academy is available to all employees. Regular professional development opportunities to help you reach your full potential.

Work-Life-Balance
Overtime compensation through time off using a work-time account.

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What you bring

• Have completed training in the hospitality or food service industry and/or have a degree in hotel management or business administration.
• You have several years of experience in an operational management role or a comparable position in the hospitality industry.
• Excellent knowledge of POS and PMS systems.
• You are a motivated team player and team lead.
• A strong hands-on approach and a professional attitude toward meeting guests' needs.
• Good written and spoken German and English skills are required.

Best Western Hotel Spinnerei Linz in the Ebelsberg district of Linz is a three-star superior city hotel. With 115 rooms in three categories—small, medium, large—and ten apartments for long‑term guests, the hotel is suitable for both business travelers and tourists.This chic hotel relies on smart e‑technology. Check in and out digitally, use Smart TV for streaming or just watching television. Our super‑fast WiFi keeps you connected to the world at all times and allows you to work as comfortably as you would at home or in your own office.A vacation‑style breakfast in our restaurant “Da Giulio” will sweeten the start of your day. What better way to start the day than with the aroma of coffee, prosciutto, salami, antipasti, eggs in all variations, hearty muesli, and fresh fruit? No matter what you have planned in Linz, you can quickly reach your destination from the hotel by S‑Bahn or car.

from Germany:0800 0001403
from Austria:0800 802319
from Switzerland:0800 110310
from Luxembourg: 0800 81153

We are here for you:
Mon‑Fri: 8 a.m. – 8 p.m.
Sa: 9 a.m. - 1 p.m.