Luxury Lodge Manager

Placements24; Lorenziberg; On-site; EUR 65,000 - 97,000; Full time

Benefits offered by this job

Accommodation on-site or subsidized

Performance bonuses

Professional development

Career advancement

Job summary

Placements24, on behalf of a premier hospitality group, seeks a Luxury Lodge Manager to oversee operations at a high-end lodge in Queenstown, Eastern Cape. You will lead a diverse team, ensure flawless guest experiences, and drive profitability across departments from accommodation to dining and activities.

The ideal candidate has 5+ years in luxury hospitality, strong P&L acumen, and proven leadership in lodge or resort settings. On-site residence is required for this role.

Qualifications

• Minimum 5 years in luxury hospitality management.
• Proven track record in hotel operations and teams.
• Strong budgeting, P&L management and cost control.

Responsibilities

• Oversee day-to-day operations of the luxury lodge.
• Lead and motivate a diverse hospitality team.
• Develop and implement strategies to enhance guest experiences.
• Manage budgets and inventory to ensure profitability.
• Maintain high standards of cleanliness and presentation.
• Coordinate guest activities and excursions for luxury travelers.
• Resolve guest issues promptly and professionally.
• Ensure compliance with health, safety and hygiene regulations.
• Build relationships with suppliers and local providers.
• Contribute to marketing and sales efforts to attract guests.

Skills

Hospitality leadership

Budgeting

PMS proficiency

Communication skills

Customer service

Flexible hours

South African tourism knowledge

Education

Bachelor's in Hospitality Management

Tools

PMS software

Office software

Job description

About the Role

Our client, a premier hospitality group, is seeking a highly experienced and motivated Luxury Lodge Manager to oversee operations at their exquisite property located in the breathtaking landscapes of Queenstown, Eastern Cape. This is a unique opportunity for a seasoned hospitality professional to lead a dedicated team, ensure unparalleled guest experiences, and contribute to the continued success and reputation of this exclusive retreat. The ideal candidate will possess a deep understanding of luxury service standards, exceptional leadership qualities, and a passion for creating memorable stays for discerning international and local clientele. You will be instrumental in maintaining the highest standards of operational excellence across all departments, from accommodation and dining to guest activities and staff management.

Key Responsibilities

• Oversee all day-to-day operations of the luxury lodge, ensuring seamless service delivery and guest satisfaction.
• Manage and motivate a diverse team of hospitality professionals, fostering a positive and productive work environment.
• Develop and implement operational strategies to enhance guest experiences and achieve business objectives.
• Manage budgets, financial performance, and inventory control to ensure profitability and efficiency.
• Maintain impeccable standards of cleanliness, maintenance, and presentation throughout the lodge.
• Coordinate guest activities and excursions, ensuring they meet the expectations of luxury travelers.
• Uphold the highest standards of customer service, resolving guest issues promptly and professionally.
• Ensure compliance with all health, safety, and hygiene regulations.
• Build and maintain strong relationships with suppliers and local service providers.
• Contribute to marketing and sales efforts to attract and retain guests.

Requirements

• A minimum of 5 years of progressive experience in luxury hospitality management, preferably in a lodge or resort setting.
• Proven track record of successfully managing hotel operations and teams.
• Strong financial acumen with experience in budgeting, P&L management, and cost control.
• Excellent leadership, interpersonal, and communication skills.
• A passion for delivering exceptional guest service and creating memorable experiences.
• Knowledge of South African tourism and hospitality landscape is advantageous.
• Proficiency in property management systems (PMS) and standard office software.
• A degree in Hospitality Management or a related field is preferred.
• Must be adaptable, resilient, and able to work flexible hours, including weekends and public holidays.
• A valid driver's license and willingness to reside on-site or nearby Queenstown.

Benefits

• Competitive salary package commensurate with experience.
• Accommodation provided on-site or subsidized.
• Opportunities for professional development and career advancement within a growing luxury brand.
• Contribution to a dynamic and supportive team environment.
• Experience working in one of South Africa's most scenic and sought-after destinations.
• Potential for performance-based bonuses.