Assistant Store Manager

Placements24; Lorenziberg; On-site; EUR 13,000 - 19,000; Full time

Benefits offered by this job

Salary package with benefits

Employee discounts

Career growth opportunities

Job summary

Placements24 is seeking an Assistant Store Manager for a Queenstown, Eastern Cape location. The role focuses on supporting the Store Manager with daily operations, leading retail staff, and delivering exceptional customer service.

You will supervise staff, manage inventory, and ensure the store presents the brand effectively while driving sales targets. The ideal candidate has 1–2 years in a supervisory role and a proactive, results-driven approach.

Qualifications

• Experience in retail with supervisory or key holder responsibilities.
• Strong customer service orientation and interpersonal skills.
• Understanding of retail sales, inventory management and visual merchandising.

Responsibilities

• Assist the Store Manager in overseeing daily store operations.
• Supervise, train, and motivate retail staff to achieve goals.
• Ensure excellent customer service at all times.
• Manage inventory, stock receiving, replenishment and loss prevention.
• Oversee visual merchandising and store presentation to meet brand standards.
• Support in achieving sales targets and store profitability.
• Handle customer inquiries, complaints, and returns professionally.
• Ensure compliance with policies and health and safety regulations.

Skills

Team leadership

Customer service

POS systems

Education

High school diploma or equivalent; further education in business or retail is a plus

Tools

POS systems

Job description

About the Role

Our client, a well-regarded retail brand, is seeking a motivated and experienced Assistant Store Manager to support the operations of their Queenstown, Eastern Cape location. This role is crucial in assisting the Store Manager with daily operations, team leadership, and ensuring a superior customer shopping experience. The ideal candidate will have a solid foundation in retail sales and customer service, with a demonstrated ability to motivate teams and drive performance. You will be involved in staff supervision, inventory management, visual merchandising, and achieving sales targets. This is an excellent opportunity for an ambitious retail professional to further develop their leadership skills and advance their career within a supportive and growing company in the Eastern Cape. We are looking for a dedicated individual eager to contribute to the success of our Queenstown store.

Key Responsibilities

• Assist the Store Manager in overseeing all aspects of daily store operations.
• Supervise, train, and motivate retail staff to achieve individual and team goals.
• Ensure the delivery of excellent customer service at all times.
• Manage inventory control, including stock receiving, replenishment, and loss prevention.
• Oversee visual merchandising and ensure store presentation meets brand standards.
• Assist in achieving sales targets and driving store profitability.
• Handle customer inquiries, complaints, and returns efficiently and professionally.
• Ensure compliance with company policies, procedures, and health and safety regulations.
• Participate in opening and closing the store as required.
• Provide support and guidance to the sales team on product knowledge and selling techniques.

Requirements

• Previous experience in retail, with at least 1-2 years in a supervisory or key holder role.
• Demonstrated ability to lead and motivate a team.
• Strong customer service orientation and excellent interpersonal skills.
• Good understanding of retail sales, inventory management, and visual merchandising.
• Proficiency in POS systems and basic computer applications.
• Ability to work flexible hours, including weekends and public holidays, as per Queenstown retail needs.
• A proactive and results-driven approach to work.
• High school diploma or equivalent; further education in business or retail is a plus.
• Ability to stand for extended periods and perform physical tasks related to stock management in the Eastern Cape.
• Eagerness to learn and grow within the retail management field.

Benefits

• Our client offers a competitive salary package, reflecting your experience and responsibilities.
• You will have the opportunity to hone your leadership skills and gain comprehensive experience in retail management.
• Benefit from employee discounts on a wide range of products.
• Work within a positive and collaborative team environment where your contributions are recognized.
• This role provides a clear path for career advancement for individuals demonstrating strong performance and commitment in Queenstown.