Luxury Client Advisor & After-Sales Specialist

RIMOWA GmbH; Wien; Hybrid; EUR 32.000 - 54.000; Vollzeit

Benefits dieser Stelle

Profit-sharing system

Staff discount on products

Lunch tickets

Pension plan

International LVHM environment

Career development opportunities

Employee support programs

Zusammenfassung

RIMOWA GmbH in Vienna is seeking an after-sales professional to strengthen customer relationships through first-class consultations and luxury service. You will be the professional point of contact for all after-sales topics, including processing repairs from acceptance to communication with the technical team and returning the product to the customer.

Outgoing, customer-focused individuals with CRM experience will thrive in this role within a dynamic LVHM environment, contributing to

Qualifikationen

• Strong customer focus and luxury service mindset.
• Experience with CRM systems and client relations.
• Ability to consult, sell, and perform minor on-site repairs.

Aufgaben

• Handle after-sales inquiries and act as contact for all after-sales topics.
• Perform first-class processing from acceptance to handover to technical team.
• Provide ongoing customer support throughout the lifecycle of the product.

Kenntnisse

Customer service

CRM familiarity

Communication

Sales on site

Tools

CRM software

Jobbeschreibung

RIMOWA GmbH in Vienna is seeking an after-sales professional to strengthen customer relationships through first-class consultations and luxury service. You will be the professional point of contact for all after-sales topics, including processing repairs from acceptance to communication with the technical team and returning the product to the customer.

Outgoing, customer-focused individuals with CRM experience will thrive in this role within a dynamic LVHM environment, contributing to