Client Advisor (m/f/d) - Vienna

RIMOWA GmbH; Wien; Hybrid; EUR 32.000 - 54.000; Vollzeit

Benefits dieser Stelle

Profit-sharing system

Staff discount on products

Lunch tickets

Pension plan

International LVHM environment

Career development opportunities

Employee support programs

Zusammenfassung

RIMOWA GmbH in Vienna is seeking an after-sales professional to strengthen customer relationships through first-class consultations and luxury service. You will be the professional point of contact for all after-sales topics, including processing repairs from acceptance to communication with the technical team and returning the product to the customer.

Outgoing, customer-focused individuals with CRM experience will thrive in this role within a dynamic LVHM environment, contributing to

Qualifikationen

• Strong customer focus and luxury service mindset.
• Experience with CRM systems and client relations.
• Ability to consult, sell, and perform minor on-site repairs.

Aufgaben

• Handle after-sales inquiries and act as contact for all after-sales topics.
• Perform first-class processing from acceptance to handover to technical team.
• Provide ongoing customer support throughout the lifecycle of the product.

Kenntnisse

Customer service

CRM familiarity

Communication

Sales on site

Tools

CRM software

Jobbeschreibung

One crew, one DNA, one purpose - welcome to RIMOWA, the first German Maison of the LVMH. For more than 120 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation.

At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours.

Missions

Full-time 38,5 hours/week

Your mission

• Outgoing, customer-focused, and an intuitive sense for Luxury: as the newest RIMOWA member, you'll strengthen our customer relationships and continue to build them through first-class consultations.
• The connection to our customers doesn't end when they leave the store - as an after-sales professional, you'll continue to be a professional point of contact for all after sales topics.
• A travel companion for life - our iconic products are manufactured to the highest quality standards, a demand we also place on our repairs. You will be responsible for first-class processing, from acceptance through communication with the responsible technical team to return to our customers.

Profil

Your experience and skills

• Outgoing, customer-focused, and an intuitive sense for Luxury: as the newest RIMOWA member, you'll strengthen our customer relationships and continue to build them through first-class consultations.
• With individual CRM goals, extensive product and repair training, you shine in all customer interactions - from consultation to sales to small repairs on site.
• The connection to our customers doesn't end when they leave the store - as an after-sales professional, you'll continue to be a professional point of contact for all after sales topics.
• A travel companion for life - our iconic products are manufactured to the highest quality standards, a demand we also place on our repairs. You will be responsible for first-class processing, from acceptance through communication with the responsible technical team to return to our customers.

Our offer

• Competitive and attractive compensation with additional profit-sharing system
• Staff discount on our range of RIMOWA products as well as regular LVMH Family & Friend offers
• Lunch Tickets with monthly budget for meals in partner restaurants
• Employer-financed pension commitment in the event of death or disability
• An international and exciting environment within the LVHM Group
• Exciting projects and individual career development opportunities
• Financial and psychological support through the LVMH Heart Fund

At RIMOWA and the LVMH Group, we never stand still. The diverse positions that contribute to our joint success open up a wide range of development opportunities. Whether you want to develop yourself technically or creatively or use your leadership talent later as (Assistant) Store Manager (m/f/d) - RIMOWA is the home for all your ambitions and visions for the future.

Get to know us in advance on Instagram and Twitter: @RIMOWA or on www.rimowa.com.