Client Advisor (m/f/d) - Vienna

Inside Lvmh; Wien; Hybrid; EUR 30.000 - 45.000; Vollzeit

Benefits dieser Stelle

Profit-sharing

Staff discount

Lunch Tickets

Pension commitment

International environment

Career development opportunities

LVMH Heart Fund

Zusammenfassung

RIMOWA in Austria seeks an after-sales professional to strengthen customer relationships through first-class consultations and seamless service. You will be the main contact for all after-sales topics and oversee repairs from acceptance to completion, ensuring every customer journey is smooth and luxurious.

The role is full-time (38.5 hours/week) and involves working in-store to deliver the highest standards of service and support in the LVHM family environment.

Qualifikationen

• Experience in luxury customer service preferred.
• Strong communication with clients and team members.
• Ability to manage after-sales topics and inquiries.

Aufgaben

• Provide first-class consultations to strengthen customer relationships.
• Act as after-sales point of contact for all topics.
• Oversee repair processing from acceptance to communication with the technical team and return to customers.

Kenntnisse

Customer focus

Communication skills

CRM targets

Sales & repairs on site

Jobbeschreibung

One crew, one DNA, one purpose - welcome to RIMOWA, the first German Maison of the LVMH. For more than 120 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation.

At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours.

Job responsabilities

Full-time 38,5 hours/week

Your mission

• Outgoing, customer-focused, and an intuitive sense for Luxury: as the newest RIMOWA member, you'll strengthen our customer relationships and continue to build them through first-class consultations.
• The connection to our customers doesn't end when they leave the store - as an after-sales professional, you'll continue to be a professional point of contact for all after sales topics.
• A travel companion for life - our iconic products are manufactured to the highest quality standards, a demand we also place on our repairs. You will be responsible for first-class processing, from acceptance through communication with the responsible technical team to return to our customers.

Profile

Your experience and skills

• Outgoing, customer-focused, and an intuitive sense for Luxury: as the newest RIMOWA member, you'll strengthen our customer relationships and continue to build them through first-class consultations.
• With individual CRM goals, extensive product and repair training, you shine in all customer interactions - from consultation to sales to small repairs on site.
• The connection to our customers doesn't end when they leave the store - as an after-sales professional, you'll continue to be a professional point of contact for all after sales topics.
• A travel companion for life - our iconic products are manufactured to the highest quality standards, a demand we also place on our repairs. You will be responsible for first-class processing, from acceptance through communication with the responsible technical team to return to our customers.

Our offer

• Competitive and attractive compensation with additional profit-sharing system
• Staff discount on our range of RIMOWA products as well as regular LVMH Family & Friend offers
• Lunch Tickets with monthly budget for meals in partner restaurants
• Employer-financed pension commitment in the event of death or disability
• An international and exciting environment within the LVHM Group
• Exciting projects and individual career development opportunities
• Financial and psychological support through the LVMH Heart Fund

Additional information

At RIMOWA and the LVMH Group, we never stand still. The diverse positions that contribute to our joint success open up a wide range of development opportunities. Whether you want to develop yourself technically or creatively or use your leadership talent later as (Assistant) Store Manager (m/f/d) - RIMOWA is the home for all your ambitions and visions for the future.

Get to know us in advance on Instagram and Twitter: @RIMOWA or on www.rimowa.com.