Senior Luxury Client Advisor in Vienna

G+C Dienstleistungs GmbH; Wien; Hybrid; EUR 42.000 - 62.000; Vollzeit

Zusammenfassung

Prada Group in Vienna is seeking a Senior Client Advisor (m/f/d) to join our luxury store team. You will engage with clients, understand preferences, and offer expert advice to enhance their brand experience.

You will welcome customers, develop relationships using CRM and digital tools, and actively cross-sell to achieve personal sales targets. A passion for fashion trends and fluency in German and English are essential.

Qualifikationen

• Excellent communication and interpersonal skills with the ability to connect with a diverse clientele.
• Strong sales and negotiation skills, with the ability to meet and exceed sales targets.
• Passion for luxury fashion trends and an understanding of the luxury retail market.
• Fluent spoken German and English.

Aufgaben

• Welcome and serve the customer providing an excellent in-store experience at all times.
• Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
• Be proactively engaged in cross-selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensuring a high level of security and is attentive to preventing product thefts.

Kenntnisse

German (Fluent)

English (Fluent)

Jobbeschreibung

Prada Group in Vienna is seeking a Senior Client Advisor (m/f/d) to join our luxury store team. You will engage with clients, understand preferences, and offer expert advice to enhance their brand experience.

You will welcome customers, develop relationships using CRM and digital tools, and actively cross-sell to achieve personal sales targets. A passion for fashion trends and fluency in German and English are essential.