Junior Global QA & Customer Complaints Specialist

Mental Health Group; Villach; Hybrid; EUR 357,000 - 458,000; Full time

Benefits offered by this job

Structured onboarding

Impact-driven role

Career path

Company culture

Competitive salary

Job summary

Mental Health Group in the Villach area is seeking a Junior Specialist - Quality Assurance & Customer Complaints (m/f/d) for a full-time role. You will enter the world of QA, handling international client inquiries in English and supporting safety and quality improvements.

You will process complaints, assist root-cause analyses, maintain English documentation, and learn regulatory standards such as ISO 13485 within a global medical technology environment.

Qualifications

• Must be able to communicate in English at least at C1 level.
• Background in a technical or business-related field via technical school, internship, or Bachelor's degree.

Responsibilities

• Efficient Complaint Processing: receive, input, and assess worldwide product complaints in English with high accuracy.
• Root Cause Analysis (RCA) Support: collaborate with R&D, Production, and Quality teams to investigate issues using 5-Why and Fishbone analysis.
• International Communication & Documentation: maintain complaint files in English, monitor deadlines, and write investigation reports for international clients.
• Quality Standards Support: learn international regulatory requirements (ISO 13485) and contribute to documentation and reporting.

Skills

English proficiency

Attention to detail

Analytical skills

Communication skills

Education

Technical or business-related degree

Engineering or International Business

Tools

MS Office

Job description

Mental Health Group in the Villach area is seeking a Junior Specialist - Quality Assurance & Customer Complaints (m/f/d) for a full-time role. You will enter the world of QA, handling international client inquiries in English and supporting safety and quality improvements.

You will process complaints, assist root-cause analyses, maintain English documentation, and learn regulatory standards such as ISO 13485 within a global medical technology environment.