Junior Specialist - Quality Assurance & Customer Complaints (m/f/d)

Randstad Austria GmbH; Villach; On-site; EUR 25,000 - 30,000; Full time

Benefits offered by this job

Structured onboarding

Impact-driven role

International team

Flat hierarchies

Competitive salary

Job summary

Randstad Austria GmbH in Villach area seeks a Junior Specialist for Quality Assurance & Customer Complaints. You will process global complaints in English, support root-cause analysis, and help ensure ISO 13485 compliance while collaborating with R&D, Production, and Quality teams.

Ideal candidates are detail-oriented with strong communication skills, a technical or business background, and a willingness to learn in a structured onboarding program. Entry-level applicants are welcome.

Qualifications

• Written and spoken English at least C1 level is required.
• Background in technical or business-related field; degree or internship accepted.
• Entry-level or recent graduates welcome; some intern experience is a plus.
• Detail-oriented with analytical and problem-solving mindset.

Responsibilities

• Receive, input, and assess worldwide product complaints in English.
• Support RCA with cross-functional teams using root-cause tools.
• Maintain complaint files in English and write investigation reports.
• Learn ISO 13485 and contribute to quality documentation.

Skills

English (C1)

Analytical skills

Problem solving

MS Office

Communication skills

German (bonus)

Italian (bonus)

Education

Bachelor's degree in Engineering or International Business

Technical school degree or internship

Tools

5-Why analysis

Fishbone analysis

Job description

Junior Specialist - Quality Assurance & Customer Complaints (m/f/d)

Full-time | Villach area

Do you have exceptional attention to detail, fluent English, and are you looking for the ideal opportunity to enter the world of Quality Assurance? We are seeking a motivated candidate eager to ensure the safety standards of top-quality products and make a real impact improving safety and quality of life for people all around the globe!

Our client is an internationally recognized technology leader, operating worldwide across premium mobility solutions and medical technologies. At its modern facility in the Villach area, the company develops and manufactures highly specialized products. It is a world-leading developer of innovative assistive devices and patient-handling equipment.

As part of the growth of our International Quality team, we are looking for an entry-level candidate or a career switcher. Our ideal candidate is highly motivated, detail-oriented, and an exceptional communicator. In this pivotal role, you will be guided and trained step-by-step in quality and complaint management, taking full responsibility for accurately managing international client inquiries.

Key Responsibilities:

• Efficient Complaint Processing: Receive, input, and assess worldwide product complaints in English with high accuracy.
• Root Cause Analysis (RCA) Support: Collaborate with cross-functional R&D, Production, and Quality teams to investigate technical issues utilizing tools like 5-Why and Fishbone analysis.
• International Communication & Documentation: Maintain and update complaint files in English, monitor deadlines, and write objective investigation reports for international clients and partners.
• Quality Standards Support: Gain expertise in international regulatory requirements (such as ISO 13485) and contribute to quality documentation and reporting.

What You Bring:

• Language skills (Must-Have requirement) : Written and spoken English (at least C1 level). You are comfortable communicating in English on a daily basis (Note: The initial interview will be conducted in English).
• Education: Background in a technical or business-related field-whether through a technical school degree, internship, or Bachelor's (such as Engineering or International Business).
• Previous Job Experience: Initial practical experience gained through internships or entry-level roles in technical support, customer service, or quality assurance is an advantage. Enthusiastic graduates and entry-level applicants are very welcome!
• Mindset: Detail-oriented with strong analytical skills, a problem-solving drive, and a structured, methodical way of working.
• Additional Qualifications: German skills are a plus, as is Italian. Proficiency in MS Office and an enthusiasm for working with modern software platforms.

What We Offer:

• Structured Onboarding: Guided by experienced mentors and a global team, you will receive step-by-step support as you begin your career in Quality Assurance.
• Impact-Driven Role: The chance to make a real impact improving safety and quality of life for people all around the globe!
• A great career path: An international and dynamic growing environment in the medical technology and mobility sectors.
• Company Culture: A collaborative, international team, a modern working environment, and flat hierarchies based on mutual respect.
• Compensation: We offer an attractive starting salary from €2,500 gross/month (based on full-time employment, paid across 14 monthly installments). Higher compensation aligned with market rates will be offered depending on your specific qualifications and relevant experience.