Quality & Complaints Specialist — MDR Compliance

Balmung Medical Handel GmbH; Österreich; Remote; EUR 47.000 - 63.000; Vollzeit

Benefits dieser Stelle

Full-time with 4½ day week

Snack bar, coffee & tea

VVT job ticket

Company bike leasing

Modern office building

Zusammenfassung

Balmung Medical Handel GmbH in Austria is seeking a dedicated professional to lead customer complaint handling and product quality assurance. You will act as the primary contact for defects and quality issues, assess incidents, and ensure MDR compliance in complaint processing.

The role emphasizes documentation, audit-ready quality records, and ongoing process improvements, with fluency in German and English expected. A full-time position offers a varied workload and modern office facilities.

Qualifikationen

• Completed training or a degree in healthcare, product management, or a comparable qualification.
• Reliable and precise work
• Medical Device Consultant
• Very good written and spoken German and English skills.

Aufgaben

• The primary point of contact for customers regarding product defects, quality issues, and complaints in day-to-day operations
• Independent inspection, assessment, and resolution of product defects, taking into account statutory warranty periods and the reversal of the burden of proof
• Ensuring compliance with regulatory requirements under the MDR (Medical Device Regulation) in the context of complaint handling
• Documentation, evaluation, and tracking of complaints in accordance with internal quality and compliance guidelines
• Ensuring that all quality-related processes are documented in an audit-proof manner
• Contributing to the ongoing optimization of complaint handling processes

Kenntnisse

Attention to detail

Quality/compliance

Language proficiency (DE/EN)

Ausbildung

Healthcare qualification

Tools

Medical Device knowledge

Jobbeschreibung

Balmung Medical Handel GmbH in Austria is seeking a dedicated professional to lead customer complaint handling and product quality assurance. You will act as the primary contact for defects and quality issues, assess incidents, and ensure MDR compliance in complaint processing.

The role emphasizes documentation, audit-ready quality records, and ongoing process improvements, with fluency in German and English expected. A full-time position offers a varied workload and modern office facilities.