IT Service Operations Analyst (m/f/d)

oeh; Wien; Vor Ort; EUR 33.178 - 39.741; Vollzeit

Benefits dieser Stelle

Two Vienna locations

IT cert support

On-site in Vienna

Zusammenfassung

oeh in Vienna is seeking an IT Service Desk Specialist for a secure, long-term full-time role spanning Austria, Baltics, and Scandinavia. You will support Windows OS and Microsoft 365, handle incidents, and manage asset inventories in a multinational environment.

The ideal candidate has an IT background with 3+ years in an international company, fluent German and English, and a 100% on-site commitment in Vienna. Training and certification support are offered within this role.

Qualifikationen

• IT education or equivalent with 3+ years in international corporate environments.
• Strong hands-on Windows OS and Microsoft 365 (Teams, SharePoint Online, OneDrive) knowledge.
• Good understanding of ITIL and structured service desk processes; ServiceNow or similar tools a major plus.
• Fluent German and English (written and spoken).
• 100% on-site work model in Vienna.

Aufgaben

• Process, prioritize, and resolve IT service requests and incidents via ServiceNow.
• Conduct daily walkthroughs of offices to check hardware functionality and pre-empt issues.
• Provide hands-on hardware/software troubleshooting and network support; manage MDM.
• Own asset inventory for laptops, desktops, tablets, and mobiles for joiners/leavers.
• Deliver basic user training and create clear technical documentation.

Kenntnisse

Windows OS & MS 365

ITIL & service desk

German & English

Ausbildung

IT education or equivalent

Tools

ServiceNow

MDM systems

Jobbeschreibung

Wien

Our client is a renowned, international top-tier company known for its stability and modern standards, offering a dynamic and multicultural work environment in the heart of Vienna.

Benefits

• A secure, long-term full-time position within a globally connected IT cluster covering Austria, the Baltics, and Scandinavia.
• An attractive and diverse workplace spanning two premium Vienna locations (3rd and 16th district), bridging classic office spaces with advanced laboratory environments.
• Active involvement in both local and global IT projects, offering excellent opportunities to expand your professional horizons.
• Ideal framework to deepen your expertise, with great corporate support for obtaining valuable industry certifications (e.g., ITIL or Microsoft).
• Direct cooperation with a specialized local Lab-IT team and clear, structured regional reporting lines for smooth daily operations.

Responsibilities

• Reliable processing, prioritization, and resolution of IT service requests and incidents utilizing the internal ticketing system (ServiceNow).
• Conducting daily walkthroughs of office and meeting room areas to check hardware functionality and resolve issues before users report them.
• Providing hands-on hardware/software troubleshooting, network connectivity support, and Mobile Device Management (MDM) for standard workplace infrastructure.
• Taking ownership of preparing, installing, replacing, and managing the asset inventory of laptops, desktops, tablets, and mobile phones for joiners and leavers.
• Delivering simple user training sessions (1:1, small groups, or via email) and creating clear, structured technical documentation.

Requirements

• A completed IT education or equivalent practical experience, ideally with 3+ years of professional experience in an international corporate environment.
• Deep hands-on knowledge of Windows OS and the Microsoft 365 ecosystem (including Teams, SharePoint Online, OneDrive) as well as modern meeting room equipment.
• Good understanding of ITIL frameworks and structured service desk processes (experience with ServiceNow or similar tools is a major plus).
• Professional fluency in both German and English (written and spoken).
• A proactive, highly customer-oriented mindset with strong prioritization skills and full commitment to a 100% on-site work model in Vienna.

For this position, a minimum salary of at least € 3,267.- gross per month applies (based on a full-time employment of 38.5 hours per week).