Vienna IT Service Operations Analyst – On-site

oeh; Wien; Vor Ort; EUR 33.178 - 39.741; Vollzeit

Benefits dieser Stelle

Two Vienna locations

IT cert support

On-site in Vienna

Zusammenfassung

oeh in Vienna is seeking an IT Service Desk Specialist for a secure, long-term full-time role spanning Austria, Baltics, and Scandinavia. You will support Windows OS and Microsoft 365, handle incidents, and manage asset inventories in a multinational environment.

The ideal candidate has an IT background with 3+ years in an international company, fluent German and English, and a 100% on-site commitment in Vienna. Training and certification support are offered within this role.

Qualifikationen

• IT education or equivalent with 3+ years in international corporate environments.
• Strong hands-on Windows OS and Microsoft 365 (Teams, SharePoint Online, OneDrive) knowledge.
• Good understanding of ITIL and structured service desk processes; ServiceNow or similar tools a major plus.
• Fluent German and English (written and spoken).
• 100% on-site work model in Vienna.

Aufgaben

• Process, prioritize, and resolve IT service requests and incidents via ServiceNow.
• Conduct daily walkthroughs of offices to check hardware functionality and pre-empt issues.
• Provide hands-on hardware/software troubleshooting and network support; manage MDM.
• Own asset inventory for laptops, desktops, tablets, and mobiles for joiners/leavers.
• Deliver basic user training and create clear technical documentation.

Kenntnisse

Windows OS & MS 365

ITIL & service desk

German & English

Ausbildung

IT education or equivalent

Tools

ServiceNow

MDM systems

Jobbeschreibung

oeh in Vienna is seeking an IT Service Desk Specialist for a secure, long-term full-time role spanning Austria, Baltics, and Scandinavia. You will support Windows OS and Microsoft 365, handle incidents, and manage asset inventories in a multinational environment.

The ideal candidate has an IT background with 3+ years in an international company, fluent German and English, and a 100% on-site commitment in Vienna. Training and certification support are offered within this role.