IT/OT Onsite Support Specialist — German & English (24/7)

D-Ploy; Österreich; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Vouchers program

Fishing for Friends referral program

Office refreshments

Company-sponsored events

Job summary

D-Ploy is a leading IT and Engineering Solutions company with global operations, including Austria, and a focus on delivering innovative services to industry clients. We are seeking an experienced Onsite IT/OT Support professional to join our international team in Austria.

The role requires 5+ years of IT/OT experience in regulated settings, strong PLC/SCADA knowledge, and fluency in German and English. Onsite availability and 24/7 on-call rotation are expected.

Qualifications

• Bachelor’s in IT, Engineering or related field.
• 5+ years IT/OT support experience in regulated environments.
• Experience with industrial IT systems, SCADA/PLC, and lab software.
• Fluency in German and English (written and spoken).
• Criminal record check within last 3 months.

Responsibilities

• Onsite IT/OT support including break/fix for thin clients, IPCs, handhelds, and lab equipment.
• Local hands-and-feet support for global IT teams.
• Troubleshooting automation and production systems (PLC, SCADA, OT networks).
• Support for software upgrades, patching, and backups in lab/OT environments.
• Incident, problem, and change management (ITIL-based).
• Compliance with CSV, GxP, and data integrity procedures.
• Participation in disaster recovery and business continuity planning.

Skills

IT/OT support

German & English

ITIL knowledge

On-site support

Troubleshooting

Education

Bachelor's in IT/Engineering

Tools

ServiceNow/Remedy

MSSQL

Job description

D-Ploy is a leading IT and Engineering Solutions company with global operations, including Austria, and a focus on delivering innovative services to industry clients. We are seeking an experienced Onsite IT/OT Support professional to join our international team in Austria.

The role requires 5+ years of IT/OT experience in regulated settings, strong PLC/SCADA knowledge, and fluency in German and English. Onsite availability and 24/7 on-call rotation are expected.