IT/OT Support Specialist (Onsite, Kundl, German/English, Field Service)

D-Ploy; Österreich; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Vouchers program

Fishing for Friends referral program

Office refreshments

Company-sponsored events

Job summary

D-Ploy is a leading IT and Engineering Solutions company with global operations, including Austria, and a focus on delivering innovative services to industry clients. We are seeking an experienced Onsite IT/OT Support professional to join our international team in Austria.

The role requires 5+ years of IT/OT experience in regulated settings, strong PLC/SCADA knowledge, and fluency in German and English. Onsite availability and 24/7 on-call rotation are expected.

Qualifications

• Bachelor’s in IT, Engineering or related field.
• 5+ years IT/OT support experience in regulated environments.
• Experience with industrial IT systems, SCADA/PLC, and lab software.
• Fluency in German and English (written and spoken).
• Criminal record check within last 3 months.

Responsibilities

• Onsite IT/OT support including break/fix for thin clients, IPCs, handhelds, and lab equipment.
• Local hands-and-feet support for global IT teams.
• Troubleshooting automation and production systems (PLC, SCADA, OT networks).
• Support for software upgrades, patching, and backups in lab/OT environments.
• Incident, problem, and change management (ITIL-based).
• Compliance with CSV, GxP, and data integrity procedures.
• Participation in disaster recovery and business continuity planning.

Skills

IT/OT support

German & English

ITIL knowledge

On-site support

Troubleshooting

Education

Bachelor's in IT/Engineering

Tools

ServiceNow/Remedy

MSSQL

Job description

D-ploy is a leading IT and Engineering Solutions company with operations worldwide. Our mission is to deliver innovative and D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customers' IT productivity and contribute to the organization's success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Responsibilities

• Onsite IT/OT support including break/fix for thin clients, IPCs, handhelds, and lab equipment
• Local hands-and-feet support for global IT teams
• Troubleshooting automation and production systems (PLC, SCADA, OT networks)
• Support for software upgrades, patching, and backups in lab/OT environments
• Incident, problem, and change management (ITIL-based)
• Compliance with CSV, GxP, and data integrity procedures
• Participation in disaster recovery and business continuity planning
• Bachelor’s in IT, Engineering, or related field
• 5+ years of IT/OT support experience in regulated environments
• Experience with industrial IT systems, SCADA/PLC, and lab software
• Networking knowledge (VLAN, Firewall, Routing)
• ITIL process knowledge; ServiceNow/Remedy ticketing
• Database Troubleshooting Experience MSSQL
• Available for onsite support and 24/7 on-call rotation
• Fluency in German and English (both written and spoken) is essential.
• Candidate must declare Criminal Record no older than 3 months.
• Broad range of activities, tasks, and projects
• Flexible working conditions
• Vouchers (B-day voucher, wedding, and new born surprise)
• Fishing for Friends program - our referral program
• Refreshments in the D-ploy office
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events

Is IT in your DNA?