Internship IT Support

Institute of Science and Technology Austria; Wien; On-site; EUR 18,554 - 22,224; Part time

Benefits offered by this job

Opportunities for personal growth

Stable working environment

Job summary

A prestigious research institution in Vienna offers an internship focused on IT support, device management, and digital workplace technologies. You will assist in implementing Microsoft 365 and support various IT projects, ensuring efficient operations across the institute. Candidates should have an ongoing Bachelor's degree and a good command of English. Join a growing team dedicated to excellent research and personal development opportunities in a stable work environment in Austria.

Qualifications

• Ideally completed 2nd year of Bachelor's degree.
• Basic understanding of IT infrastructure and operating systems.
• Interest in IT support and workplace technologies.

Responsibilities

• Prepare and configure end-user devices.
• Assist in office relocation and setup.
• Provide first-level support via ticketing system.

Skills

IT support

Device management

Problem-solving

Communication

Microsoft 365

Education

Ongoing Bachelor's degree in IT or related field

Tools

Windows

Mac

Linux

Job description

• Full Time (40 h/w) or Part Time (20 h/w)
• Starting at € 1,827* gross/month depending on level of education (basis full-time 40 h/w)

Your Responsibilities

Excellent research needs state-of-the-art IT infrastructure and innovative digital services. With a team of about 50 experts, we redesign the Institute's digital landscape over the next few years and implement an ambitious digital transformation programme to facilitate the Institute’s rapid growth. As part of our IT & Digital Transformation strategy, we are introducing Microsoft 365 and will equip new office building with digital workplace equipment. The IT Support team is the primary point of contact for all users and ensures smooth IT operations across the institute. During this internship, you will support key IT projects over the summer period, including device deployment, digital workplace setup, and the Microsoft 365 roll-out. Depending on your focus area, you will contribute to: Digital Workspace, Microsoft 365 and Intune, and General IT Support.

• Preparation, setup, and configuration of end-user devices (laptops, peripherals)
• Support in an office relocation and workspace setup project
• On-site installation and commissioning of IT equipment
• Standardisation and optimisation of digital workspaces
• Documentation and asset management
• Assistance with Intune-based device management and deployment
• Support with Microsoft 365 roll-out activities (e.g. Teams, Outlook, collaboration tools)
• Basic user support related to M365 services and tools
• First-level support via ticketing system, phone, or in person

Your Profile

• Ongoing Bachelor's degree (ideally 2nd year completed) or higher in IT or a related field
• Basic understanding of IT infrastructure, hardware, and operating systems (Windows, Mac, Linux)
• Interest in IT support, device management, and/or modern workplace technologies
• First experience with M365, or Intune is a plus
• Structured and reliable working style
• Strong problem-solving and communication skills
• Very good written and verbal command of English
• Motivated to proactively support the team and eager to learn (please outline your motivation in your cover letter)

ISTA is growing. Grow with us!

Institute of Science and Technology Austria (ISTA) is a constantly growing international institute forconducting world-class research in mathematics, computer science,life sciences & physical sciences. We strive to recruit passionateprofessionals from across the world over all fields who strive tosupport our goal of excellent research. Located within a beautifulcampus on the outskirts of Vienna, we offer multiple opportunitiesfor personal growth in a stable working environment.

*This position comes with possible overpayment depending on education, qualification and work experience. For more information on how ISTA processes your personal data, please refer to www.ista.ac.at/data-protection.