Inside Sales/Customer Service Coordinator (m/w/d)

RECOM Power GmbH; Wien; Hybride; EUR 42 000 - 66 000; Plein temps

Avantages offerts par ce poste

Flexible working hours incl. home off

Excellent working atmosphere

Diverse employee benefits

Flat hierarchies

Résumé du poste

RECOM Power GmbH in Austria seeks an experienced inside sales professional to manage and develop key accounts in a technical environment. You will act as the interface between Sales and Technical Support, providing consultative guidance by phone, email, and virtual meetings to help customers select the right products.

This role focuses on building long-term relationships, preparing quotations with the Field Sales team, maintaining CRM data, and contributing to business development in an

Qualifications

• Several years of experience in inside sales or active customer support with a completed commercial or technical education.
• Fluent German and English, both written and spoken.
• Advanced Excel skills; experience with CRM systems preferred.
• Strong service orientation and excellent organizational skills.
• Solution-oriented team player with ownership mindset.
• Strong customer focus in a technical environment.
• Excellent communication and professional manner with customers.
• Team-oriented in an international environment.

Responsabilités

• Manage and support existing customers and build long-term relationships.
• Provide consultations by phone, email, and virtual meetings as interface between Sales and Technical Support.
• Prepare, follow up on, and negotiate quotations with Field Sales team.
• Coordinate customer inquiries, prepare quotations, and manage order processing.
• Support sales initiatives for new customer acquisition and development.
• Assist Field Sales in managing and developing key accounts.
• Maintain customer and project data in the CRM.
• Support market analyses and contribute to business development.

Connaissances

German

English

Excel

CRM systems

Customer service

Communication

Organizational skills

Formation

Commercial or technical education

Outils

CRM systems

Description du poste

• Managing and supporting existing customers while building and maintaining long-term customer relationships
• Providing customer consultations by phone, email, and virtual meetings, acting as an interface between Sales and Technical Support to assist with product selection and application
• Preparing, following up on, and negotiating quotations in close cooperation with the Field Sales team
• Coordinating customer inquiries, preparing quotations, and managing order processing activities
• Actively supporting sales initiatives for new customer acquisition and customer development
• Assisting the Field Sales team in managing and developing key accounts
• Maintaining customer and project data in the CRM system
• Supporting market and competitor analyses and contributing to business development activities

OUR REQUIREMENTS:

• Several years of experience in inside sales or active customer support, combined with a completed commercial or technical education
• Fluent German and English, both written and spoken
• Advanced Excel skills and ideally experience working with CRM systems
• Strong service orientation, attention to quality, and excellent organizational skills
• Solution-oriented team player with a proactive approach and willingness to take ownership
• Strong customer focus and enthusiasm for building long-term customer relationships in a technical environment
• Excellent communication skills and a confident, professional manner when interacting with customers
• Team-oriented mindset and enjoyment of working in an international environment

WE OFFER:

• Interesting and diverse tasks in an international technology group
• Long-term position at a reliable company in the modern working environment
• An appreciative and supportive team as well as flat hierarchies
• A corporate culture that makes it possible to develop personally and professionally and to contribute ideas
• Flexible working hours incl. home office possibilities
• Excellent working atmosphere and diverse employee benefits (sports, events, etc.)
• Attractive salary package including bonus system

Employment Information:

The market-conform, attractive and performance-related salary for this position varies depending on qualifications and professional experience. For this reason, a classification according to the collective agreement for commercial employees is carried out individually according to the candidate profile and communicated in the initial interview or on demand in advance.