Customer Support Specialist (German & English) - Hybrid

Greentube GmbH; Wien; Hybrid; EUR 26.000 - 32.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Training budget

Vienna HQ office

Subsidized public transportation

Company events & health benefits

Zusammenfassung

Funstage is seeking a Customer Support Agent to assist customers across online gaming platforms and apps. You will handle email and live chat inquiries, provide basic technical support, and ensure high-quality service.

The role requires German C1+ and English B2+ proficiency, flexibility for 365-day shifts, including weekends and holidays, and a hybrid work model from Vienna. The team emphasizes product knowledge, collaboration with internal departments, and a strong customer-focused approach to

Qualifikationen

• Previous experience in customer support or service-oriented roles is advantageous.
• Strong PC skills and confidence using multiple systems and digital tools.
• Excellent written German (C1+ required) and good English (B2+).
• Strong communication and a customer-focused approach.
• Reliability, patience, and professionalism in challenging situations.

Aufgaben

• Respond to customer inquiries via email and live chat, ensuring prompt, professional service.
• Assist players with questions about our products, platforms, and policies across slots, sports betting, casino and live casino.
• Provide basic technical support for common issues (browser settings, cookies, software updates).
• Investigate issues, escalate to relevant teams, and follow up for timely resolution.
• Build product knowledge and keep up-to-date with new procedures to ensure accurate communication.

Kenntnisse

German language

English language

Customer service

Communication skills

Problem solving

Tools

CRM systems

Jobbeschreibung

Funstage is seeking a Customer Support Agent to assist customers across online gaming platforms and apps. You will handle email and live chat inquiries, provide basic technical support, and ensure high-quality service.

The role requires German C1+ and English B2+ proficiency, flexibility for 365-day shifts, including weekends and holidays, and a hybrid work model from Vienna. The team emphasizes product knowledge, collaboration with internal departments, and a strong customer-focused approach to