Front Office Host

The Social Hub; Wien; Hybrid; EUR 24,000 - 34,000; Full time

Benefits offered by this job

Discounts across Europe properties

Friends & family discounts

Dynamic multinational environment

Job summary

The Social Hub is seeking an Assa Front Office Host to greet guests, manage check-ins, and guide visitors with friendly energy. You’ll balance desk duties with lobby presence, offer local tips, and spark connections among guests to create a memorable arrival experience.

In this role you’ll collaborate with housekeeping and F&B to keep operations smooth, while promoting hotel outlets and upsell opportunities. English and German are required, with night-shift flexibility.

Qualifications

• 1–3 years of experience in hospitality or a similar guest-facing role.
• Energetic, welcoming vibe that makes guests feel at home.
• Ability to switch between tasks without losing a smile.
• Proactive mindset and turning small moments into memorable experiences.
• Familiar with PMS, kiosks or guest messaging apps.
• Clear communication in English and German.
• Team player who stays calm during busy peaks.
• Flexible shifts, occasional night coverage for 24/7 operations.

Responsibilities

• Welcome guests with warmth and set a great atmosphere from the start.
• Assist with check-ins, payments and kiosk navigation.
• Keep the lobby tidy, inviting and buzzing with energy.
• Offer local recommendations and connect guests to events and experiences.
• Assist with activity bookings and guest requests as needed.
• Share guest insights with the team to improve stays.
• Coordinate with Housekeeping, F&B and Maintenance to ensure smooth operations.
• Represent The Social Hub by promoting outlets and upsell opportunities.

Skills

Guest service

Bilingual EN/DE

Multitasking

Team player

Tools

PMS

Kiosk guidance

Guest messaging apps

Job description

Your Mission, Should You Choose to Accept It

AsaFront Office Host,you’rethe first smile guests see and the person they remember long after they leave. You set the vibe the moment they walk in, turning arrivals into warm welcomes and check-ins into real conversations. You move effortlessly between the desk and the lobby, creating a space that feels energetic,friendlyand easy to navigate. You share the best local tips, spark connections between guests and add those small touches that make a stay feel special.

Your presence shapes the heartbeat of the hotel, and your energy lifts the whole team.

In Case YouDontKnowWhoWe Are

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay,learnand play and most importantly - be themselves. As an employer we look,actand think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftopbarand eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

WhatYou'llDo

• Welcome guests with genuine warmth and set a great atmosphere from the start
• Assist with check-ins, payments and kiosk navigation
• Keep the lobby tidy, inviting and buzzing with the right energy
• Offer local recommendations and connect guests to events, restaurants and experiences
• Jump in with bookings for activities, restaurants and everything in between
• Share guest insights and feedback with the team to improve everystay
• Work closely with Housekeeping, F&B and Maintenance to keep things running smoothly
• Represent TSH by promoting our outlets and spotting upsell opportunities

WhatYou'llHave

• You have 1-3 years of experience in hospitality or a similar guest-facing role
• You bring an energetic, welcoming vibe that makes people feel at home
• You're great at switching between tasks without losing your smile
• You have a proactive mindset and love turning small moments into memorable ones
• You're comfortable with digital tools like PMS,kiosksor guest messaging apps
• You communicate clearly in English and German
• You're a team player who stays cool and confident during busy peaks
• Flexibility across different shifts. From time to time, you may be expected to support or cover night shifts when needed to ensure smooth 24/7 operations.

What We Offer

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we're a game changing innovator, challenging every convention and defining the future
• The chance to learn and grow in your role with the potential for future growth
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff

Who you are, is how we want you to be.To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves.Here, everyone belongs, and we welcome people no matter theirnationality, gender, age, sexual orientation, religionorculture.Your authenticitykeeps ourteam diverse.Come as you are.