Guest Experience Concierge | Front Desk Specialist

salzburgglobalseminar; Salzburg; Vor Ort; EUR 28.000 - 38.000; Vollzeit

Benefits dieser Stelle

Gross annual salary between EUR 28,364

Flexible working hours

Comprehensive training and language 지원

Relocation support

Complimentary meals during shifts

Free on-site parking

Complimentary fitness center access

Staff discounts on drinks

Special rates for affiliated hotels

Discounts for local tourism

Bonus payment based on performance

Zusammenfassung

Schloss Leopoldskron in Salzburg, Austria seeks a Receptionist to welcome guests, manage check-in/out and support guests with inquiries. You will collaborate with a diverse team to deliver outstanding service in a historic hotel setting.

The role requires German and English language proficiency, strong communication, and excellent organizational skills, with a customer‑oriented mindset and a professional demeanor. Training and meals are provided on shift.

Qualifikationen

• First experience in the hotel industry, ideally in Reception/Front Office
• Familiarity with hospitality industry standards
• Proficiency in German and English; knowledge of additional languages is an advantage
• Computer skills
• Experience with Guestline is an advantage
• A customer-oriented and professional attitude
• An open-minded personality
• Excellent communication skills
• Outstanding organizational and time management skills

Aufgaben

• Perform check-in and check-out procedures
• Escort our suite guests to the Schloss
• Review arrival lists to welcome guests
• Assist our guests and respond to their inquiries
• Identify the needs of our guests and build a relationship with them
• Support guests with specific tasks (e.g., booking services or restaurants, confirming travel arrangements, taking messages)
• Handle guest complaints and refer them to management if necessary
• Ensure compliance with health and quality standards

Kenntnisse

German language

English language

Customer oriented

Excellent communication

Organizational skills

Tools

Guestline

Jobbeschreibung

Schloss Leopoldskron in Salzburg, Austria seeks a Receptionist to welcome guests, manage check-in/out and support guests with inquiries. You will collaborate with a diverse team to deliver outstanding service in a historic hotel setting.

The role requires German and English language proficiency, strong communication, and excellent organizational skills, with a customer‑oriented mindset and a professional demeanor. Training and meals are provided on shift.