Hotel Front Desk & Guest Experience Specialist

Alpenresidenz Ballunspitze; Österreich; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Free catering including accommodation

Support for working parents

50% discount in partner hotels

CREW CARD

Use of wellness and SPA area

Fitness & GYM access

Discounted treatments

Job summary

Alpenresidenz Ballunspitze in Austria is hiring a receptionist who will be the first point of contact for guests and visitors, shaping the initial impression of the hotel. The ideal candidate should possess strong communication skills, organizational talent, and friendliness to ensure smooth operations at reception.

This seasonal or year-round position offers regulated working hours, various benefits such as free catering, partner hotel discounts, and the use of wellness facilities.

Qualifications

• Experience as a receptionist or in a similar role.
• Ability to multitask and manage time effectively.
• Proficiency in handling guest inquiries and complaints.

Responsibilities

• Welcome national and international guests.
• Perform check-in and check-out for guests.
• Answer and process incoming calls.
• Be a point of contact for guest questions about the hotel.
• Upsell rooms and suites.
• Handle guest inquiries and complaints.
• Carry out administrative tasks like maintaining guest files.

Skills

Strong communication skills

Organisational talent

Friendliness

Job description

Alpenresidenz Ballunspitze in Austria is hiring a receptionist who will be the first point of contact for guests and visitors, shaping the initial impression of the hotel. The ideal candidate should possess strong communication skills, organizational talent, and friendliness to ensure smooth operations at reception.

This seasonal or year-round position offers regulated working hours, various benefits such as free catering, partner hotel discounts, and the use of wellness facilities.