ATM Service Engineer - Voice Solutions (all genders)

FREQUENTIS Deutschland GmbH; Wien; Vor Ort; EUR 43.020 - 52.580; Vollzeit

Benefits dieser Stelle

Remote work option

IT equipment provided

Parking space

Meal allowance

Zusammenfassung

Frequentis AG in Vienna is seeking an ATM Service Engineer - Voice Solutions (all genders) to join the Air Traffic Management team. The role is full-time and involves 3rd level support, system updates, and international project collaboration.

You will analyze incidents, work with customers on requirements, and ensure security compliance while traveling internationally about 25% and communicating clearly in English. The company promotes work-life balance and career development.

Qualifikationen

• Degree or vocational training in Computer Science, Network Engineering, or related field.
• 5+ years of professional experience in Service Engineering or Systems Engineering.
• Ability to analyze complex technical issues and communicate solutions clearly.
• Strong interest in virtualization and network technologies; up-to-date knowledge.

Aufgaben

• Act as 3rd Level / Vendor Support for customers, analyzing and resolving incidents and defects.
• Plan and perform system updates and enhancements for complex IT systems.
• Collaborate with customers to understand operational requirements and improve products.
• Participate in international projects with subsidiaries and partners.
• Review solutions against security requirements and implement mitigations.

Kenntnisse

5+ years experience

Customer communication

Analytical thinking

Team collaboration

English proficiency

Ausbildung

Degree or vocational training in Computer Science or Network Engineering

Tools

Wireshark

Nessus

SBCs

VMware

KVM

Linux Red Hat

Python

Jobbeschreibung

ATM Service Engineer - Voice Solutions (all genders)

Air Traffic Management

Vienna FREQUENTIS AG From now on Full time

Key Tasks

• You act as the 3rd Level / Vendor Support point of contact for customers, analyzing and resolving system incidents and defects.
• You plan and perform system updates and enhancements for complex IT systems.
• Through close collaboration with customers, you understand their operational requirements and contribute to the continuous improvement of our products.
• You participate in international projects in cooperation with subsidiaries and partner companies.
• You review technical solutions against security requirements, assess necessary mitigation measures, and implement them accordingly.

Key Qualifications

• You have completed a degree or vocational training with a focus on Computer Science, Network Engineering, or a related field, and bring at least 5 years of professional experience in Service Engineering or Systems Engineering.
• You are able to analyze complex technical issues and communicate solutions effectively to different target audiences.
• You combine strong technical skills with analytical thinking and a collaborative mindset, while remaining calm and solution-oriented in critical situations.
• You have a strong interest in customized solutions, virtualization, and network technologies, and keep your knowledge up to date.
• Your technical expertise includes Linux (Red Hat), hypervisor platforms (VMware, Linux KVM), scripting languages (e.g., Python, Bash), network protocols (TCP/IP, SIP, HTTP), as well as tools such as Wireshark, Nessus, and Session Border Controllers (SBCs).
• You enjoy working directly with customers and are willing to travel internationally (approximately 25%). Therefore, you have an excellent command of English

Our Values

Around 2,600 employees are committed to creating a safer world with their innovative strength and technology orientation. Our culture is based on a working environment characterized by fairness and trust, mutual respect and appreciation. As an international company, we value this diversity and recruit regardless of age, gender, origin, ethnicity, sexual orientation or religion. We value fair and good working conditions, an optimum work-life-balance and offer all our employees equal development opportunities. In doing so, we focus on long-term working relationships in order to keep the valuable know-how of our employees stable.

Working at Frequentis means making the world a safer place every day, long-term career opportunities and numerous benefits. These include

• a working time model based on trust
• the option to work from home or remotely
• a choice of IT equipment
• a public transport ticket for the Vienna core zone or a reserved parking space
• an allowance for meals in the office and reimbursement of expenses for working from home
• the option to take a sabbatical
• a comprehensive onboarding program
• numerous programs for professional and personal development

You can find even MORE benefits on our career website.

Trusted Office Home Office / Modern Public Transport / Mentoring Trainings

• TRUSTED OFFICE HOME OFFICE / MODERN PUBLIC TRANSPORT / MENTORING TRAININGS
• FITNESS /

Working Hours Restaurant Workation IT-Equipment Parking Space Program Jobrad

• WORKING HOURS
• RESTAURANT
• WORKATION
• IT-EQUIPMENT
• PARKING SPACE
• PROGRAM
• JOBRAD

Salary

The remuneration for this position consists of: The collective agreement minimum salary of EUR 47,800 gross per year (based on a 38.5 hour week) PLUS an overpayment in line with the market depending on your professional qualifications and experience. What else is important to you? We look forward to receiving questions from our future #ExpertsForASaferWorld.

Working with different personalities is what I love about my job. I would like to support prospective employees in developing their potential at Frequentis.

At Frequentis we don’t just create innovations, we create a kind of wonder to make the world a safer place. READ MORE ABOUT FREQUENTIS CAREERS.