Global Service & AI Enablement Lead

Jobster; Wien; Vor Ort; EUR 68.000 - 83.000; Vollzeit

Zusammenfassung

Leica Microsystems, a Danaher operating company, seeks a Global Service Process & AI Enablement Manager in Vienna to drive process improvements across the service organization. You will document critical processes, lead change, and enable AI-powered solutions, reporting to the Director Service Transformation & Digitalization within the Global Services Team.

You will collaborate with stakeholders, develop end-to-end process maps, and deliver training to ensure sustainable adoption.

Qualifikationen

• Process analysis, mapping, and improvement skills.
• Project management experience; formal certification preferred.
• Training and/or coaching experience in designing, maintaining, applying global processes.
• English required; German preferred.

Aufgaben

• Analyze current processes across the global service organization to identify gaps and improvement opportunities.
• Drive process optimization by benchmarking best practices with process owners.
• Support design, documentation, and AI enablement of future-state processes with end-to-end maps and work instructions.
• Develop and deliver training programs to ensure adoption of new processes and tools.
• Lead process implementation and change management with readiness assessments and standard work.

Kenntnisse

Process analysis

Project management

English

German (preferable)

Ausbildung

Bachelor's degree

MBA

Graduate engineer

Tools

Microsoft Office

Jobbeschreibung

Leica Microsystems, a Danaher operating company, seeks a Global Service Process & AI Enablement Manager in Vienna to drive process improvements across the service organization. You will document critical processes, lead change, and enable AI-powered solutions, reporting to the Director Service Transformation & Digitalization within the Global Services Team.

You will collaborate with stakeholders, develop end-to-end process maps, and deliver training to ensure sustainable adoption.