Global Order Management Associate

Vizrt; Altmahd; On-site; EUR 42,000 - 56,000; Full time

Job summary

Vizrt is seeking an Order Management Specialist to bridge regional Sales and Central Logistics, ensuring smooth order handover and optimized logistics workflow. You will manage order administration, CPQ processing, and customer inquiries across global teams.

Fluent English is required and German at least B2. You will collaborate with Account Managers, Operations, and Customer Support to resolve issues, verify prices, and support timely delivery.

Qualifications

• 2 years of experience in import/export processes; experience in purchasing management is an advantage.
• Experience with an ERP system or Business Central is desirable.
• Fluent English is a must, and German should also be at a decent level (B2 level plus).

Responsibilities

• Process opportunities, sales orders, deal registrations, incentives, returns (Trade-in RMA), and credits globally in CPQ.
• Ensure order accuracy for customer satisfaction and team effectiveness.
• Follow all privacy procedures to protect client information.
• Support fulfillment by resolving order issues and ensuring timely processing.
• Work with Account Managers regarding orders, projects, policy changes, promotions, and customer complaints.
• Ensure compliance with company policies when working with Partners and Direct Customers.
• Collaborate with Operations and Customer Support to assist Partners and Customers.
• Respond to incoming emails and phone calls.
• Ensure Sales team adherence to processes, identify areas for improvement, and promote efficiency.
• Support requests for price verifications, purchase orders, changes, or cancellations from Partners and Customers.
• Respond promptly to customer inquiries and provide courteous service regarding products, pricing, delivery times, warranties, and general support.
• Redirect Partners and Customers to Finance for credit or financing arrangements.
• Proactively coordinate equipment delivery with Logistics, Sales, and Assembly teams.
• Prepare or update shipping documentation as needed.

Skills

Fluent English

German B2 level

Tools

ERP system (Business Central)

Job description

Vizrt is seeking an Order Management Specialist to bridge regional Sales and Central Logistics, ensuring smooth order handover and optimized logistics workflow. You will manage order administration, CPQ processing, and customer inquiries across global teams.

Fluent English is required and German at least B2. You will collaborate with Account Managers, Operations, and Customer Support to resolve issues, verify prices, and support timely delivery.