Global Dairy Customer Success Advisor

smaXtec animal care GmbH; Graz; Hybrid; EUR 34,000 - 40,000; Full time

Benefits offered by this job

Flexible working hours

Public transport subsidy

Meal subsidies

Gym memberships

Company bikes

Beverages and fruit

Team events

Modern office at Data House Graz

Job summary

smaXtec animal care GmbH in Graz is seeking an International Dairy Customer Success Advisor who enables dairy farmers worldwide to maximize the value of our smaXtec technology. You will support Distribution Partners and international customers primarily by phone, email, and video, while providing coverage in local markets as needed.

You will collaborate across teams and onboard new customers and partners to ensure success.

Qualifications

• Solid professional experience in the dairy industry.
• Excellent communication and collaboration with partners globally.
• Fluency in English; additional languages a plus.

Responsibilities

• Support Distribution Partners and their customer outcomes with measurable results.
• Provide professional support to international customers and partners via phone, email, and video.
• Offer flexible local market coverage to ensure continuity for customers and teams.
• Maintain regular communication with local teams for knowledge transfer.
• Onboard and train new international customers, team members, and Distribution Partners.
• Collaborate with departments to ensure smooth workflows.

Skills

Dairy industry experience

Strong communication skills

Fluency in English

Willingness to travel

Customer-focused mindset

Data & KPI tracking

Job description

smaXtec animal care GmbH in Graz is seeking an International Dairy Customer Success Advisor who enables dairy farmers worldwide to maximize the value of our smaXtec technology. You will support Distribution Partners and international customers primarily by phone, email, and video, while providing coverage in local markets as needed.

You will collaborate across teams and onboard new customers and partners to ensure success.