International Dairy Customer Success Advisor

smaXtec animal care GmbH; Graz; Hybrid; EUR 34,000 - 40,000; Full time

Benefits offered by this job

Flexible working hours

Public transport subsidy

Meal subsidies

Gym memberships

Company bikes

Beverages and fruit

Team events

Modern office at Data House Graz

Job summary

smaXtec animal care GmbH in Graz is seeking an International Dairy Customer Success Advisor who enables dairy farmers worldwide to maximize the value of our smaXtec technology. You will support Distribution Partners and international customers primarily by phone, email, and video, while providing coverage in local markets as needed.

You will collaborate across teams and onboard new customers and partners to ensure success.

Qualifications

• Solid professional experience in the dairy industry.
• Excellent communication and collaboration with partners globally.
• Fluency in English; additional languages a plus.

Responsibilities

• Support Distribution Partners and their customer outcomes with measurable results.
• Provide professional support to international customers and partners via phone, email, and video.
• Offer flexible local market coverage to ensure continuity for customers and teams.
• Maintain regular communication with local teams for knowledge transfer.
• Onboard and train new international customers, team members, and Distribution Partners.
• Collaborate with departments to ensure smooth workflows.

Skills

Dairy industry experience

Strong communication skills

Fluency in English

Willingness to travel

Customer-focused mindset

Data & KPI tracking

Job description

As an International Dairy Customer Success Advisor at smaXtec, you play a key role in empowering dairy farmers around the world to unlock the full value of our smaXtec technology. By combining your agricultural affinity with strong communication skills and a solution-oriented mindset, you ensure that customers and colleagues receive the guidance and support they need to succeed. In this position, you support our Distribution Partners and their customer outcomes, support remotely served markets, and provide flexible capacity in direct local markets. You act as a trusted point of contact across regions, strengthen collaboration between teams, and contribute directly to the global impact of smaXtec.

YOUR ROLE

• Support for Distribution Partners and their customer outcomes: Help our Distribution Partners succeed with measurable results that show the value of our products and services for their customers.
• Professional support and assistance for international customers, colleagues, and sales partners in remotely supported markets, primarily via phone, email, and video.
• Flexible local market coverage: Provide capacity in direct local markets to cover leave periods and departures, ensuring continuity for customers and local teams.
• Regular and proactive communication with local teams to ensure seamless knowledge transfer.
• Onboarding and training of new international customers, team members, and Distribution Partners.
• Collaborate closely with various departments to ensure a smooth workflow in your area.

WHAT YOU BRING

• You have solid professional experience in the dairy industry, and you are passionate about cows and dairy farming.
• Positive with a can-do mindset in combination with the ability to find solutions even in challenging situations.
• Strong communication skills and decisiveness, fluency in English, and additional languages are a plus.
• A strong ability to quickly understand, adapt to, and support the diverse needs of customers and partners worldwide, and to switch smoothly between remote and on-site tasks.
• A structured way of working with customer data and KPIs, so you can track outcomes and act on them.
• Willingness to travel, including to direct local markets when coverage is needed, and you thrive working in a multinational environment.

OUR OFFER

• As a team, we are fully committed to improving herd health on dairy farms, increasing the sustainability of the dairy industry, and reducing both workload and costs for farmers.
• For your contribution to smaXtec's success, we offer a minimum gross monthly salary of EUR 3.300,00 (based on a 38.5-hour work week). Depending on your qualifications and experience, a higher salary is possible.
• You can look forward to an exciting role in a rapidly growing international company, with plenty of room for initiative and the opportunity to actively shape and improve processes.
• You will join a team that values collaboration, mutual respect, and shared success - where your individual contributions are recognized and appreciated.
• We offer flexible working hours, public transport and meal subsidies, gym memberships, company bikes, beverages and fruit, team events, and a modern office in the Data House at the Inffeld Campus Graz, among many other benefits