German Support Specialist — On-site in Athens (Permanent)

Cross Border Talents; Wien; On-site; EUR 18,000 - 27,000; Full time

Benefits offered by this job

Competitive salary with 14 payments per year

Permanent contract

Ongoing training and development opportunities

Job summary

A customer support firm in Athens is looking for an inbound customer support representative fluent in German and English. You will handle customer inquiries via phone, email, or chat, ensuring a high-quality service experience. Previous customer service experience is preferred. This role offers a competitive salary, a permanent contract, and ongoing training opportunities.

Qualifications

• Fluent in German and English (spoken and written).
• Previous customer service experience preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Provide accurate information and resolve issues promptly.
• Maintain professionalism and empathy in every interaction.
• Collaborate with the team to ensure customer satisfaction.
• Answer and resolve incoming customer inquiries via phone, email, or chat.

Skills

Fluent in German

Fluent in English

Customer service experience

Strong communication skills

Problem-solving skills

Job description

Inbound Customer Support German in Athens
Location: Athens, Greece
Start Date: 1 September
Schedule: Monday to Friday, 9:00 AM 7:00 PM (flexible)
Work Type: On-site

About the Role:
We are seeking an Inbound Customer Support Representative fluent in German and English to join our team in Athens. You will handle incoming calls, assist customers with their inquiries, and provide a high-quality service experience.

What We Offer:

• Competitive salary with 14 payments per year

• Permanent contract

• Full-time schedule (40 hours/week)

• Relocation package available

• Ongoing training and development opportunities
  

Key Responsibilities:

• Provide accurate information and resolve issues promptly

• Maintain professionalism and empathy in every interaction

• Collaborate with the team to ensure customer satisfaction

• Answer and resolve incoming customer inquiries via phone, email, or chat

Requirements:

• Fluent in German and English (spoken and written)

• Previous customer service experience preferred

• Strong communication and problem-solving skills

• Ability to work on-site in Athens

How to Apply:
If you are ready for a new opportunity in Athens and want to join a supportive, international team, send your CV in English today.