German User Support Coordinator | Remote in Greece

Cbtalents; Graz; Remote; EUR 20.000 - 29.000; Vollzeit

Benefits dieser Stelle

Accommodation support

Performance bonus

25 days of annual leave

Zusammenfassung

A dynamic international team is looking for a bilingual customer advisor (German + English) to join remotely from Greece. The role involves responding to consumer inquiries, maintaining data accuracy, and handling client complaints. Candidates need to be fluent in German and have a strong problem-solving mindset. A relocation package is also available for candidates moving to Greece.

Qualifikationen

• High school diploma or higher required.
• Native or fluent German speaker is a must.
• Good level of English (C1 minimum) required.
• Strong problem-solving and troubleshooting skills.

Aufgaben

• Respond and record consumer inquiries through free phone lines.
• Maintain accurate data input of consumer inquiries.
• Ensure client complaints are dealt with promptly.
• Ensure calls and emails are answered within SLAs and logged.
• Troubleshoot using open questions, support documents, and system training.
• Offer recommendations to common problems or frequently asked questions.

Kenntnisse

Bilingual customer support

Troubleshooting

Customer-oriented mindset

Fluent German

Good level of English

Ausbildung

High school diploma or higher

Jobbeschreibung

German User Support Coordinator | Remote in Greece

Job Openings German User Support Coordinator | Remote in Greece

About the job German User Support Coordinator | Remote in Greece

We are looking for a bilingual customer advisor (German + English) to join our team remotely in Greece.Start date: as soon as possible.

Your role as a bilingual customer advisor:

Respond and record consumer inquiries/questions raised through free phone lines for customers

Maintain accurate data input of consumer inquiries, questions, and feedback in the customer services database

Ensure client complaints are dealt with and logged in line with the company’s complaint escalation policy

Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately

Troubleshoot using open questions, support documents, and system training

Offer recommendations to common problems or frequently asked questions

Working hours:

Monday to Friday: 10:00 am – 6:30 pm (Greek time)

Saturday and Sunday: 11:00 am – 7:30 pm (Greek time)

40 hours per week (8 hours per day, 5 days a week)

Please note: remote work is allowed only within Greece. You will receive a desktop for work purposes. Travelling or working from outside Greece is not permitted.

Requirements:

High school diploma or higher

Native or fluent German speaker

Good level of English (C1 minimum)

Strong problem-solving and troubleshooting skills

Customer-oriented mindset

Relocation package (for candidates moving to Greece):

Accommodation in a hotel close to the office for the first 3 weeks

€300 accommodation support with the first salary payment

Performance bonus

25 days of annual leave

If you are interested and meet the requirements, apply now and become part of a dynamic international team!