Customer Care Specialist (German Speaker)

Cross Border Talents; Gerlos; Remote; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Relocation support including flight tickets

Temporary accommodation upon arrival

Private health insurance

Career development opportunities

Modern office facilities

Career development

Modern office

Job summary

An international service organization located in Athens is seeking a German-speaking Customer Care Specialist. You will manage customer interactions across multiple channels, focusing on product assistance and after-sales support with a strong customer-oriented approach. Relocation support to Greece is offered, including flight tickets and accommodation. Ideal candidates possess native-like German and good English skills, with an emphasis on effective communication and problem-solving abilities. Join a thriving multicultural team that promises professional growth.

Qualifications

• Collaborate with internal teams for timely issue resolution.
• Ability to perform in a fast-paced, multicultural environment.
• Previous customer support experience is a plus.
• High level of customer orientation and attention to detail.
• Ability to perform in a fast-paced, multicultural work environment.
• Basic computer literacy and confidence using CRM tools.
• Previous customer support experience is a plus, but not required.

Responsibilities

• Manage inbound customer interactions in German via various channels.
• Provide assistance related to product usage and troubleshooting.
• Handle inquiries regarding orders, deliveries, and returns.
• Deliver effective after-sales support with a customer-focused approach.
• Accurately record customer interactions in internal CRM systems and meet targets.
• Identify complex cases and escalate them according to internal procedures.
• Collaborate with internal teams to ensure efficient issue resolution.

Skills

Native or near-native German (C1–C2)

Good command of English (B2 or higher)

Strong communication skills

Problem-solving skills

High customer orientation

Attention to detail

Basic computer literacy

Tools

CRM tools

Job description

Role Overview

We are looking for a German-speaking Customer Care Specialist to join an international service organization based in Athens. In this role, you will support customers across multiple communication channels while delivering a consistent, high-quality service experience.

Key Responsibilities

• Manage inbound customer interactions in German via phone, email, and digital channels
• Provide assistance related to product usage and basic troubleshooting
• Handle inquiries regarding orders, deliveries, returns, and account‑related matters
• Deliver effective after-sales support with a customer‑focused approach
• Accurately record customer interactions in internal CRM systemsMeet defined quality, productivity, and customer satisfaction targets
• Identify complex cases and elevate them according to internal procedures
• Collaborate with internal teams to ensure efficient and timely issue resolution

Candidate Profile

• Native or near‑native German (C1–C2)
• Good command of English (B2 or higher)
• Strong communication and problem‑solving skills
• High level of customer orientation and attention to detail
• Ability to perform in a fast‑paced, multicultural work environment
• Basic computer literacy and confidence using CRM tools
• Previous customer support experience is a plus, but not required

What We Offer

• Relocation support for candidates moving to Greece, including:
  • Flight ticket
  • Temporary accommodation upon arrival
  • Assistance with housing search and local administrative processes
• Competitive salary with performance‑based bonuses
• Fully paid training and structured onboarding
• Private health insurance
• International and multicultural workplace
• Career development opportunities and internal mobility
• Modern office facilities

Life in Athens

• Sunny climate and Mediterranean lifestyle
• Lower cost of living compared to other major European cities
• A vibrant international and expat community