German-Speaking Client Support Agent | Based in Greece | Relocation Supported

WW Talents; Innsbruck; Sur place; EUR 13 000 - 16 000; Plein temps

Avantages offerts par ce poste

Relocation package

Résumé du poste

WW Talents in Athens, Greece, is looking for a German-speaking Customer Service Representative to provide professional support across phone, email, and chat, helping customers with inquiries and resolving issues to ensure a positive experience.

This on-site role (Monday to Friday with occasional weekend shifts and rotating hours) offers a 1,300 EUR gross monthly salary (14 months) plus bonuses, with a full relocation package including hotel accommodation, real estate fee, flight, and airport

Qualifications

• German language at C1/C2 level.
• English at B2-C1 for training and internal communication.
• Experience in customer service is preferred but not required.

Responsabilités

• Provide high-quality customer service in German via phone, email, and chat.
• Assist customers with general inquiries, product and service information, orders, and account-related requests.
• Handle customer concerns and complaints professionally, providing timely and effective solutions.
• Accurately document customer interactions and update records using CRM and customer support systems.
• Deliver friendly, professional, and solution-oriented support throughout the customer journey.
• Collaborate with internal teams to resolve customer issues efficiently.
• Follow company procedures, service standards, and quality guidelines.
• Maintain high levels of customer satisfaction and service quality.

Connaissances

German (C1/C2)

English (B2-C1)

Communication skills

Problem solving

Description du poste

Are you a German speaker looking to build an international career? Join an international team in Athens, Greece, and provide customer support for well-known premium brands while developing your communication and customer service skills and gaining valuable experience in a multicultural working environment.

Work Location: Piraeus, Athens, Greece

Work Model: On-site (Monday to Friday with occasional weekend shifts; Rotating working hours)

Salary: €1,300 gross paid over 14- month + bonuses + Monthly productivity bonuses based on target achievement, with amounts varying by project (up to €240)+full relocation package (4 week hotel accommodation, real estate agency fee, flight ticket, airport pick up)

Your Role

As a German-speaking Customer Service Representative, you will provide professional customer support, assisting customers with inquiries, resolving issues, and ensuring a positive customer experience across multiple communication channels.

Your Responsibilities

• Provide high-quality customer service in German via phone, email, and chat
• Assist customers with general inquiries, product and service information, orders, and account-related requests
• Handle customer concerns and complaints professionally, providing timely and effective solutions
• Accurately document customer interactions and update records using CRM and customer support systems
• Deliver friendly, professional, and solution-oriented support throughout the customer journey
• Collaborate with internal teams to resolve customer issues efficiently
• Follow company procedures, service standards, and quality guidelines
• Maintain high levels of customer satisfaction and service quality

What We Are Looking For

• C1/C2 level German
• English proficiency at B2-C1 level for training and internal communication
• Previous experience in customer service, customer support, technical support, helpdesk, call center, or contact center is preferred but not essential
• Excellent communication and problem-solving skills
• Customer-oriented, professional, and solution-driven mindset
• Comfortable working in an international and dynamic environment