German Speaker Customer Specialist (Relocation to Greece)

Nomadify; Wien; Presencial; EUR 35.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary package

Performance bonus

Structured onboarding

Career development opportunities

Relocation support

Descripción de la vacante

Nomadify is seeking a German Speaker Customer Specialist to serve as the primary contact for German-speaking customers, providing professional support via phone, email, and chat. The role requires strong problem-solving skills and previous customer service experience.

The ideal candidate will be fluent in German and have a good command of English, with a structured approach to work. Relocation to Greece is part of the position, along with a competitive salary package and potential signing bonus.

Formación

• Native or near-native fluency in German (spoken and written).
• Good command of English for internal communication.
• Previous experience in customer service or contact center roles preferred.

Responsabilidades

• Serve as the primary contact for German-speaking customers.
• Provide professional support in line with service level agreements.
• Resolve customer inquiries and document interactions accurately.

Conocimientos

German fluency

English communication

Problem-solving

Customer orientation

Descripción del empleo

German Speaker Customer Specialist (Relocation to Greece)

Key Responsibilities

• Serve as the primary point of contact for German-speaking customers via phone, email, and chat
• Provide timely, accurate, and professional support in line with defined service level agreements (SLAs)
• Resolve customer inquiries, complaints, and service issues efficiently while maintaining high satisfaction scores
• Document customer interactions clearly and accurately within CRM systems
• Escalate complex cases to relevant internal stakeholders when required
• Follow internal policies, quality standards, and compliance requirements
• Actively contribute to process optimization and customer experience improvement initiatives

Required Qualifications

• Native or near-native fluency in German (spoken and written)
• Good command of English for internal communication
• Previous experience in customer service, contact center, or client-facing roles is preferred
• Strong problem-solving and communication skills
• Ability to work in a structured, KPI-driven environment
• High level of professionalism, reliability, and customer orientation
• Open to relocation and on-site work

What We Offer

• Competitive salary package
• Performance bonus
• Structured onboarding and continuous training programs
• International and multicultural working environment
• Career development and internal mobility opportunities
• Stable, long-term employment in a growing organization
• Relocation support may be provided in line with company policy
• Possible signing bonus up to 2500 EUR

Additional Information

• Working hours may vary based on business needs
• The candidate must be an EU citizen or have a work permit to work in the related country