German Speaker Customer Specialist (relocate to Portugal)

Nomadify; Graz; On-site; EUR 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Structured onboarding and training

International environment

Career development and internalMob

Relocation support

Signing bonus up to 2500 EUR

Job summary

Nomadify in Austria is seeking a customer service professional fluent in German to handle inquiries via phone, email, and chat. You will ensure timely, accurate support aligned with SLAs and maintain high satisfaction by resolving issues efficiently.

Documentation in CRM and escalation of complex cases are core responsibilities. Excellent English for internal communication is required, with relocation and on-site work possible.

Qualifications

• Native or near-native fluency in German (spoken and written)
• Good command of English for internal communication
• Previous experience in customer service, contact center, or client-facing roles is preferred
• Strong problem-solving and communication skills
• Ability to work in a structured, KPI-driven environment
• Open to relocation and on-site work

Responsibilities

• Serve as the primary point of contact for German-speaking customers via phone, email, and chat
• Provide timely, accurate, and professional support in line with SLAs
• Resolve customer inquiries, complaints, and service issues while maintaining high satisfaction scores
• Document customer interactions clearly and accurately within CRM systems
• Escalate complex cases to relevant internal stakeholders when required
• Follow internal policies, quality standards, and compliance requirements
• Actively contribute to process optimization and customer experience improvement initiatives

Skills

German language

English communication

Customer service

Problem solving

KPI driven

Job description

Key Responsibilities

Serve as the primary point of contact for German-speaking customers via phone, email, and chat

Provide timely, accurate, and professional support in line with defined service level agreements (SLAs)

Resolve customer inquiries, complaints, and service issues efficiently while maintaining high satisfaction scores

Document customer interactions clearly and accurately within CRM systems

Escalate complex cases to relevant internal stakeholders when required

Follow internal policies, quality standards, and compliance requirements

Actively contribute to process optimization and customer experience improvement initiatives

Required Qualifications

Native or near-native fluency in German (spoken and written)

Good command of English for internal communication

Previous experience in customer service, contact center, or client-facing roles is preferred

Strong problem-solving and communication skills

Ability to work in a structured, KPI-driven environment

High level of professionalism, reliability, and customer orientation

Open to relocation and on-site work

What We Offer

Competitive salary package

Performance bonus

Structured onboarding and continuous training programs

International and multicultural working environment

Career development and internal mobility opportunities

Stable, long-term employment in a growing organization

Relocation support may be provided in line with company policy

Possible to have signing bonus up to 2500 EUR

Additional Information

Working hours may vary based on business needs

The candidates must be EU citizen or have a work permit to work in the related country