German-Speaking Billing Specialist — Sofia On-Site

FH Collective Academy; Salzburg; On-site; EUR 32,000 - 36,000; Full time

Benefits offered by this job

Relocation support

Signing bonus

Airbnb accommodation

Flight reimbursement

Meal vouchers

Private health insurance

Multisport card

Job summary

FH Collective Academy in Sofia, Bulgaria is seeking a German-speaking Billing Service Agent to support customers with billing inquiries and deliver exceptional service. The role is on-site in Sofia with relocation support and a pathway to a hybrid model after 4 months for top performers.

You will handle billing questions, explain charges, and collaborate with the team to ensure a seamless customer experience.

Qualifications

• Strong German language proficiency (C1/C2).
• English at least B1/B2.
• Customer-focused and solution-oriented attitude.
• Ability to work in a structured and professional environment.
• Willingness to work on-site in Sofia.

Responsibilities

• Assist German-speaking customers with billing inquiries.
• Provide clear and professional customer support.
• Explain billing information and resolve related issues.
• Maintain high standards of service and communication.
• Collaborate with the team to ensure an efficient customer experience.

Skills

German C1/C2

English B2

Customer-focused

Solution-oriented

Structured environment

Job description

FH Collective Academy in Sofia, Bulgaria is seeking a German-speaking Billing Service Agent to support customers with billing inquiries and deliver exceptional service. The role is on-site in Sofia with relocation support and a pathway to a hybrid model after 4 months for top performers.

You will handle billing questions, explain charges, and collaborate with the team to ensure a seamless customer experience.