German-Speaking Billing Service Agent

WW Talents; Innsbruck; Vor Ort; EUR 23.000 - 26.000; Vollzeit

Benefits dieser Stelle

Airbnb accommodation

Relocation support

Meal vouchers

Private health insurance

Multisport card

Zusammenfassung

WW Talents in Sofia, Bulgaria is hiring a German-speaking Billing Service Agent to support customers with billing inquiries and deliver a great customer experience. The role is on-site in Sofia with a potential move to a hybrid model after 4 months for top performers.

You will resolve billing questions, explain charges clearly, and work with the team to maintain high service standards. Requirements include German at C1/C2 and English at B1/B2.

Qualifikationen

• Strong proficiency in German (C1/C2).
• English proficiency at B1/B2 level.

Aufgaben

• Assist German-speaking customers with billing-related inquiries.
• Provide clear and professional customer support.
• Help customers understand billing information and resolve related issues.
• Maintain a high standard of customer service and communication.
• Work closely with the team to ensure an efficient customer experience.

Kenntnisse

German language proficiency (C1/C2)

English language proficiency (B1/B2)

Customer service

Jobbeschreibung

This role is based in Sofia, Bulgaria. The role is initially on-site in Sofia, with the possibility of moving to a hybrid model after 4 months for top performers.

Join an international team as a German-Speaking Billing Service Agent, supporting customers with billing-related inquiries and delivering a great customer experience.

Location: Sofia, Bulgaria
Work Model: On-site (for top performershybrid work model after 4 months)Working Schedule:Monday to Saturday - Rotating shifts between 09:00 and 21:00

Compensation & Benefits

• Base Salary: €1,636.14 gross/month × 14 salaries in a year
• Billing Skills Bonus: €102.25 gross
• Unlimited Sales Bonus: Top performers can earn more than €1,000/month
• €1,000 Signing Bonus (€500 after training -€500 after 6 months)
• Relocation Support:2 weeks of Airbnb accommodation,Up to €255 reimbursement for flight ticket expenses, paid with the first salary
• Additional Benefits:Monthly meal vouchers, Private health insurance, Fully covered Multisport card

What You'll Do

• Assist German-speaking customers with billing-related inquiries.
• Provide clear and professional customer support.
• Help customers understand billing information and resolve related issues.
• Maintain a high standard of customer service and communication.
• Work closely with the team to ensure an efficient customer experience.

What We're Looking For

• Strong proficiency in German C1/C2.
• B1/B2 levelin English
• Customer-focused and solution-oriented approach.
• Ability to work in a structured and professional environment.
• Willingness to work on-site in Sofia.

If you speak German and are looking for an international career opportunity in Sofia, Bulgaria, we'd love to hear from you.