German-Speaking Billing Service Agent

WW Talents; Graz; On-site; EUR 26,000 - 42,000; Full time

Benefits offered by this job

Relocation support

€1,000 signing bonus

Meal vouchers

Private health insurance

Multisport card

Job summary

WW Talents is seeking a German-speaking Billing Service Agent to join our international team in Sofia. You will support customers with billing inquiries and deliver an outstanding customer experience, while collaborating with the team to ensure smooth operations.

The role requires strong German proficiency (C1/C2), English at a conversational level (B1/B2), and a customer-focused, professional mindset. On-site work in Sofia is required, with potential hybrid options after four months.

Qualifications

• German language at C1/C2 proficiency.
• English at B1/B2 level.
• Customer-focused and solution-oriented approach.
• Structured and professional work style.
• Willingness to work on-site in Sofia.

Responsibilities

• Assist German-speaking customers with billing inquiries.
• Provide clear, professional customer support.
• Help customers understand billing information and resolve issues.
• Maintain high standard of customer service and communication.
• Collaborate with the team to ensure an efficient customer experience.

Skills

German C1/C2

English B1/B2

Billing

Customer service

On-site Sofia

Job description

This role is based in Sofia, Bulgaria. The role is initially on-site in Sofia, with the possibility of moving to a hybrid model after 4 months for top performers.

Join an international team as a German-Speaking Billing Service Agent, supporting customers with billing-related inquiries and delivering a great customer experience.

Location: Sofia, Bulgaria
Work Model: On-site (for top performershybrid work model after 4 months)Working Schedule:Monday to Saturday - Rotating shifts between 09:00 and 21:00

Compensation & Benefits

• Base Salary: €1,636.14 gross/month × 14 salaries in a year
• Billing Skills Bonus: €102.25 gross
• Unlimited Sales Bonus: Top performers can earn more than €1,000/month
• €1,000 Signing Bonus (€500 after training -€500 after 6 months)
• Relocation Support:2 weeks of Airbnb accommodation,Up to €255 reimbursement for flight ticket expenses, paid with the first salary
• Additional Benefits:Monthly meal vouchers, Private health insurance, Fully covered Multisport card

What You'll Do

• Assist German-speaking customers with billing-related inquiries.
• Provide clear and professional customer support.
• Help customers understand billing information and resolve related issues.
• Maintain a high standard of customer service and communication.
• Work closely with the team to ensure an efficient customer experience.

What We're Looking For

• Strong proficiency in German C1/C2.
• B1/B2 levelin English
• Customer-focused and solution-oriented approach.
• Ability to work in a structured and professional environment.
• Willingness to work on-site in Sofia.

If you speak German and are looking for an international career opportunity in Sofia, Bulgaria, we'd love to hear from you.