German Billing Agent — On-site in Sofia with Relocation

FH Collective Academy; Graz; Sur place; EUR 20 000 - 36 000; Plein temps

Avantages offerts par ce poste

Signing bonus €1,000

Relocation support: Airbnb 2 weeks

Flight reimbursement up to €255

Meal vouchers

Private health insurance

Multisport card

Résumé du poste

FH Collective Academy in Sofia, Bulgaria, seeks a German-speaking Billing Service Agent to deliver exceptional support for billing inquiries. The role is on-site initially, with a potential move to a hybrid model after 4 months for top performers.

Working hours include rotating shifts from 09:00 to 21:00, Monday through Saturday. The successful candidate will assist German-speaking customers, explain billing details clearly, and maintain high service standards while collaborating with the team

Qualifications

• German language proficiency at C1/C2 level.
• English proficiency at B1/B2 level.
• Customer-focused and solution-oriented mindset.
• Willingness to work on-site in Sofia, Bulgaria.
• Ability to work in a structured, professional environment.

Responsabilités

• Assist German-speaking customers with billing-related inquiries.
• Provide clear and professional customer support.
• Help customers understand billing information and resolve related issues.
• Maintain a high standard of customer service and communication.
• Work closely with the team to ensure an efficient customer experience.

Connaissances

German C1/C2

English B1/B2

Customer focus

Structured work

Description du poste

FH Collective Academy in Sofia, Bulgaria, seeks a German-speaking Billing Service Agent to deliver exceptional support for billing inquiries. The role is on-site initially, with a potential move to a hybrid model after 4 months for top performers.

Working hours include rotating shifts from 09:00 to 21:00, Monday through Saturday. The successful candidate will assist German-speaking customers, explain billing details clearly, and maintain high service standards while collaborating with the team