Front Office Manager(M/F/D)

Forsthofalm; Österreich; Remote; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Spa discount

Complimentary meals

SPA access on days off

Job summary

Forsthofalm is seeking a part of the front office team to ensure a warm guest welcome, smooth check-in/out, and optimal hotel occupancy. You will lead the front office team, schedule shifts, and support the reception manager with admin tasks.

Requirements include a tourism apprenticeship or equivalent experience, fluency in German and English, and proficiency with MEWS, Websline ABM, and Canva. A 5-day work week and spa perks are included.

Qualifications

• Tourism apprenticeship or equivalent experience.
• No professional experience required; suitable for career changers with relevant experience.
• Proficient use of MEWS, Websline ABM, Canva.

Responsibilities

• Ensure professional guest welcome and smooth check-in/out.
• Lead front office team and schedule staff.
• Assist reception manager with administrative tasks.
• Process reservations and inquiries to optimize occupancy.
• Promote and book spa treatments in the TAC program.
• Handle guest requests, feedback, and complaints professionally.
• Collaborate with housekeeping, service, kitchen, and spa.
• Accurate cash handling and receipt allocation.
• Adhere to hotel quality and service standards.

Skills

Hospitality

Guest interaction

Team spirit

Resilience

Education

Tourism apprenticeship or equivalent experience

Tools

MEWS

Websline ABM

Canva

Job description

Apply for Your Dream Job in the Mountains

Live an innovative, unique concept together with us!

Professional and service-oriented handling of inquiries and bookings, contribution to optimal room occupancy and hotel utilization, and ensuring a smooth operation of the reservation and reception processes.

• Ensuring a professional guest welcome and a smooth check-in, stay, and check-out process
• Experience in staff scheduling and shift planning is required
• Leadership of the front office team
• Supporting the reception manager with administrative and organizational tasks
• Processing reservations and inquiries to optimize hotel occupancy
• Actively selling and correctly booking spa treatments in the TAC program
• Professionally and solution-oriented handling of guest requests, feedback, and complaints
• Close collaboration with housekeeping, service, kitchen, and spa to ensure smooth hotel operations
• Accurate accounting, cash management, and receipt allocation
• Adherence to the hotel's quality and service standards according to the script

PERSONAL REQUIREMENTS

• Strong hospitality skills and enjoyment in interacting with guests
• Solution-oriented and reliable
• Resilience and the ability to maintain composure even under pressure
• Team spirit and respectful communication with guests and colleagues

Professional REQUIREMENTS

• Tourism apprenticeship or equivalent experience
• No professional experience required with existing tourism training; suitable for career changers with relevant professional experience
• Proficient use of standard hotel software (MEWS, Websline ABM, Canva preferred) and Microsoft Office applications
• Very good German and good English skills, both written and spoken
• Payment according to collective agreement
• 5-day work week
• Discount on spa treatments and cosmetics
• Complimentary meals – including vegetarian/vegan options and on your days off, use of the SPA area (fitness, sauna, pool, yoga, classes, and more)