Front of House Agent - Seasonal (m/f/d)

The Ritz-Carlton, Vienna; Wien; In loco; EUR 23.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Top 1% hospitality professionals

5‑star environment

Global career opportunities

Training and development

Supportive team

Global employee benefits

Competitive compensation

Descrizione del lavoro

The Ritz-Carlton Vienna is seeking a Front of House Agent - Seasonal (October to December). You will play a dual role across the Front Office and Call Center to deliver personalized service to our international guests.

You welcome guests, assist with check-in/check-out, and respond to inquiries by phone while sharing information about the hotel and local attractions. Fluency in German and English is essential; OPERA and MS Office knowledge is advantageous.

Competenze

• Professional experience in upscale hotel industry is required.
• Experience in Front Office, Guest Services, or hotel telephone operations is an advantage.
• Excellent German and English communication (spoken and written) is essential.
• Ability to multitask and provide outstanding guest service in person and over the phone.

Mansioni

• Manage smooth arrival and departure of guests, including check-in/check-out.
• Rotate between Front Office and Call Center delivering personalized service in person and over the phone.
• Handle incoming calls and guest inquiries with prompt follow-up to relevant departments.
• Provide information about the hotel, facilities, services and local attractions.
• Receive couriers and coordinate transport arrangements.
• Assist guests with reservations, wake-up calls, and other requests.
• Maintain entrance lobby cleanliness and presentation.
• Uphold The Ritz-Carlton Gold Standards in every interaction.

Conoscenze

Front Office

Guest Services

Phone operations

German language

English language

OPERA

MS Office

Attention to detail

Teamwork

Flexibility

Strumenti

OPERA

MS Office

Descrizione del lavoro

Additional Information

Job Number

26114717

Job Category

Rooms & Guest Services Operations

Location

Schubertring 5-7, Vienna, Austria, Austria, 1010VIEW ON MAP

Schedule

Full Time

Located Remotely?

N

Position Type

Non-Management

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury services and seek for the best hospitality professionals worldwide. We are convinced that the Ladies and Gentlemen of The Ritz-Carlton are the most important resource in our service commitment to our guests.

The Gold Standards serve as the foundation of the Ritz-Carlton brand and motivate us to be better every day. With this approach and the firm belief that our culture is the driving force of success, The Ritz-Carlton has earned an international reputation as a market leader in luxury hospitality. As part of our team, you will get to know our Gold Standards, such as our Employee Promise, our Credo, and our Service Values. We promise you that with us, you will have the opportunity to be proud of your work and your fellow Ladies and Gentlemen.

“We are Ladies and Gentlemen serving Ladies and Gentlemen”

The team of the The Ritz-Carlton, Vienna is looking for a Lady or Gentlemen for the position:

Front of House Agent - Seasonal (October to December)

As a Front of House Agent, you and our motivated team ensure exceptional service and seamless communication for our international guests. In this rotational role, you will work both at the Front Office and in the Call Center, delivering personalized service across all guest touchpoints.

You are one of the first points of contact for our guests: From the warm welcome and personalized check-in to providing professional assistance over the phone and ensuring a memorable farewell, you create outstanding guest experiences throughout their stay.

Key Responsibilities

• Responsibility for the smooth arrival and departure of our guests, including check-in and check-out procedures, and ensuring an exceptional guest experience throughout their stay
• Rotation between the Front Office and the Call Center, providing professional and personalized service both in person and over the phone
• Handling incoming internal and external telephone calls, responding to guest inquiries and requests, and ensuring prompt follow-up with the relevant departments
• Providing information about the hotel, its facilities, services, and local attractions
• Receiving couriers and coordinating transport arrangements
• Assisting guests with reservations, wake-up calls, and other requests where applicable
• Ensuring the cleanliness and presentation of the entrance area and the lobby
• Maintaining the highest standards of guest satisfaction while delivering The Ritz-Carlton Gold Standards in every interaction

Your Qualifications

• Professional experience in the upscale hotel industry
• Previous experience in Front Office, Guest Services, or hotel telephone operations is an advantage
• Friendliness, flexibility, reliability, and a high degree of responsibility
• Professional communication skills and appearance
• Resilience, teamwork, and flexibility
• Quality awareness
• A gift for paying attention to the smallest details
• Excellent knowledge of German and English, both spoken and written; any additional foreign language is an advantage
• Knowledge of OPERA and MS Office is advantageous
• Ability to multitask and provide outstanding guest service both in person and over the phone

Our Benefits

• Become part of the Top 1% of Hospitality Professionals: Stand out with your experience in a prestigious environment and among professionals
• Work in a 5-star environment: Enjoy working in a modern and luxurious workplace, equipped with high-quality amenities
• Excellent career opportunities worldwide: Benefit from great career prospects in 5-star hotels around the world
• Regular training & development opportunities: Take advantage of our ongoing training and in-depth development opportunities for professional and personal growth
• Motivated and supportive team: Work in a dedicated, friendly team that collaborates on achieving success
• Unique employee benefits: Enjoy numerous global perks such as hotel stays, Food & Beverage discounts, retail discounts, free uniform cleaning and meals, wellbeing and recognition programs, and many more benefits
• Competitive compensation: Receive an attractive salary, along with a guaranteed annual pay increase based on your performance

The statutory gross minimum remuneration for this position, based on full-time employment, is € 2.263,00 per month. A higher salary may be offered, depending on your qualifications and experience.

Our motivated and supportive team will be happy to onboard you and give you a warm welcome with a two-day Onboarding from the very beginning.

Please be advised that a valid working permission for Austria is required for this position.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.