Club Lounge Ambassador (m/f/d)

The Ritz-Carlton, Vienna; Wien; On-site; EUR 22,982 - 27,528; Full time

Benefits offered by this job

Top Hospitality

5-Star Hotel

Global Career Growth

Training & Development

Employee Benefits

Discounts & Meals

Wellbeing Programs

Job summary

The Ritz-Carlton Vienna is seeking a Club Lounge Ambassador to personally attend demanding guests and VIPs in our exclusive Club Lounge. You will handle check-in/check-out, concierge services, and coordination of food and beverage, delivering exceptional, discreet service.

Fluent German and English, professional appearance, and prior experience in upscale hotel operations are essential. You will join a luxury team that values detail, resilience, and teamwork, with extensive training and global

Qualifications

• Professional experience in the upscale hotel industry.

Responsibilities

• Check-in and Check-out
• Personal care of our demanding guests and top VIPs in our exclusive Club Lounge
• Concierge activities such as booking theatre and event tickets as well as the sale of sightseeing tours
• Coordination of food and beverage service
• Complaint management

Skills

Upscale hotel experience

Reception/Guest Relations

German fluency

English fluency

Customer service

Attention to detail

Teamwork & flexibility

Professional appearance

Tools

OPERA

MS Office

Job description

Additional Information

Job Number 26093217

Job Category Rooms & Guest Services Operations

Location Schubertring 5-7, Vienna, Austria, Austria, 1010VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury services and seek for the best hospitality professionals worldwide. We are convinced that the Ladies and Gentlemen of The Ritz-Carlton are the most important resource in our service commitment to our guests.

The Gold Standards serve as the foundation of the Ritz-Carlton brand and motivate us to be better every day. With this approach and the firm belief that our culture is the driving force of success, The Ritz-Carlton has earned an international reputation as a market leader in luxury hospitality. As part of our team, you will get to know our Gold Standards, such as our Employee Promise, our Credo, and our Service Values. We promise you that with us, you will have the opportunity to be proud of your work and your fellow Ladies and Gentlemen.

"We are Ladies and Gentlemen serving Ladies and Gentlemen"

The Ritz-Carlton, Vienna is looking for a Lady or Gentlemen for the position:

Club Lounge Ambassador

Together with your team, redefine the understanding of luxury.

Key Responsibilities

• Personal care of our demanding guests and top VIPs in our exclusive Club Lounge
• Check-in and Check-out
• Concierge activities such as booking theatre and event tickets as well as the sale of sightseeing tours
• Coordination of food and beverage service
• Complaint management

Your Qualifications

• Professional experience in the upscale hotel industry
• Previous Professional experience at the Reception or in Guest Relations
• Friendliness, flexibility, reliability and a high degree of responsibility
• Attention to detail
• Professional communication skills and appearance
• resilience, teamwork and flexibility
• Quality awareness
• A gift for paying attention to the smallest details
• excellent knowledge of German and English in spoken and written language is required, any further foreign language is advantageous
• knowledge on how to use the software OPERA and MS Office are advantageous

Our Benefits

• Become part of the Top 1% of Hospitality Professionals: Stand out with your experience in a prestigious environment and among professionals
• Work in a 5-star environment: Enjoy working in a modern and luxurious workplace, equipped with high-quality amenities
• Excellent career opportunities worldwide: Benefit from great career prospects in 5-star hotels around the world
• Regular training & development opportunities: Take advantage of our ongoing training and in-depth development opportunities for professional and personal growth
• Motivated and supportive team: Work in a dedicated, friendly team that collaborates on achieving success
• Unique employee benefits: Enjoy numerous global perks such as hotel stays, Food & Beverage discounts, retail discounts, free uniform cleaning and meals, wellbeing and recognition programs, and many more benefits
• Competitive compensation: Receive an attractive salary, along with a guaranteed annual pay increase based on your performance

The statutory gross minimum remuneration for this position, based on full-time employment, is € 2.263,00 per month. A higher salary may be offered, depending on your qualifications and experience.

Our motivated and supportive team will be happy to onboard you and give you a warm welcome with a two-day Onboarding from the very beginning.

Please be advised that a valid working permission for Austria is required for this position.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.

Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.