Desktop Support Engineer

Swiss IT solutions CH GmbH; Wien; On-site; EUR 36,000 - 48,000; Full time

Benefits offered by this job

Freelance contract + extendable

Job summary

Swiss IT Solutions CH GmbH is seeking a Desktop Support Engineer to join a dynamic team delivering on-demand IT support worldwide. You will ensure smooth desktop operations, provide on-site engineering resources, and assist with cloud services, aligning with client goals and security standards.

Qualifications include a Bachelor's degree in IT or related field and at least 2 years of desktop support experience, plus strong communication and multitasking skills for a fast-paced environment.

Qualifications

• Bachelor's degree in IT or related field or equivalent experience.
• At least 2 years in desktop support or similar IT services.
• Proficient troubleshooting on Windows and macOS.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide technical support and troubleshooting for desktop systems.
• Install and maintain OS and software on desktops and laptops.
• Collaborate with IT team to address complex technical issues.
• Manage inventory of IT equipment and supplies.
• Create end-user training and documentation to boost productivity.

Skills

Communication

Multitasking

Troubleshooting

Teamwork

Education

Bachelor's degree in IT or related field

Tools

Windows

macOS

Job description

Join Swiss IT solutions CH GmbH as a Desktop Support Engineer and become an integral part of a dynamic team dedicated to delivering exceptional IT support services globally. At Swiss IT Solutions, we pride ourselves on offering well-managed, on-demand IT solutions that allow our clients to focus on their core business operations. As a Desktop Support Engineer, you will play a crucial role in ensuring seamless technology operations, providing on-site engineering resources, maintaining servers and networks, and assisting with cloud computing services. Our commitment to our clients' success is paramount, and we achieve this through a thorough understanding of their objectives and a dedication to fulfilling their requirements. We value challenge, communication, leadership, learning, and teamwork, and we look forward to welcoming passionate individuals who share our values and are eager to contribute to our mission of helping clients achieve their business goals through technology.

Tasks

• Provide technical support and troubleshooting for desktop systems, including hardware, software, and network issues to ensure optimal performance and user satisfaction.
• Install, configure, and maintain operating systems and software applications on desktops and laptops, ensuring compliance with company standards and security policies.
• Collaborate with IT team members to develop and implement solutions for complex technical issues, contributing to the overall effectiveness and efficiency of IT operations.
• Assist in managing and maintaining inventory of IT equipment and supplies, ensuring that resources are available and properly allocated to meet organizational needs.
• Conduct training sessions and create documentation to educate end-users on proper system usage, best practices, and troubleshooting techniques to enhance user autonomy and productivity.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• Minimum of 2 years of experience in desktop support or a similar role in IT services.
• Proficient in troubleshooting hardware and software issues on Windows and macOS platforms.
• Strong communication and interpersonal skills to effectively interact with clients and team members.
• Ability to manage multiple tasks and prioritize workload in a fast-paced environment.

Benefits

• Its a freelance contract + extendable

Join Swiss IT Solutions as a Desktop Support Engineer. Elevate your career with global IT support, cutting-edge solutions, and a client-first approach. Be part of our tech-savvy team today!