Energy Storage Technical Support Engineer (Italy)

BYD EUROPE; Wien; On-site; EUR 45,000 - 64,000; Full time

Job summary

JobsinAustria seeks an experienced After-Sales Technical Support specialist to assist customers in Italy with home energy storage products, troubleshooting, and ensuring smooth operation of batteries and inverters.

The role involves coordinating with local teams, providing technical training, collecting feedback for product improvements, and supporting spare parts logistics while travel to Italy and nearby countries may be required.

Qualifications

• Industry experience in residential energy storage or small-scale commercial/industrial energy storage (2+ years).
• Background in solar energy storage, electrical engineering, or related field preferred.
• Familiarity with home hybrid drives, PCS, batteries and integrated systems; ability to diagnose faults.

Responsibilities

• After-sales technical support: resolve technical issues for home energy storage products in Italy to ensure normal operation.
• Maintain customer relationships; understand needs, handle complaints and feedback to improve satisfaction.
• Assist local after-sales team in analyzing product quality problems and formulate effective solutions.
• Provide local customers with training on product use, repair, and maintenance.
• Collect market feedback for R&D and product strategy; suggest improvements.
• Coordinate with warehouse for spare parts and manage shipping of parts.

Job description

JobsinAustria seeks an experienced After-Sales Technical Support specialist to assist customers in Italy with home energy storage products, troubleshooting, and ensuring smooth operation of batteries and inverters.

The role involves coordinating with local teams, providing technical training, collecting feedback for product improvements, and supporting spare parts logistics while travel to Italy and nearby countries may be required.