EV After-Sales Operations Specialist (Austria)

XPENG; Wien; Presencial; EUR 55 000 - 85 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Salary with bonus

Pension plan

Resumo da oferta

XPENG Austria is seeking an After Sales Operation Support Specialist to deliver excellent customer support and report to the After Sales Manager in Austria. You will be the primary interface between XPENG Austria and Dealers/Service partners, ensuring professional support on spare parts, warranty and technical inquiries.

Responsibilities include dealer support on spare parts and warranty topics, manage warranty processes, spare parts administration, monitor KPIs, coordinate recalls, onboarding

Qualificações

• Technical automotive education or engineering qualification (HTL).
• High Voltage (HV) certification and EV experience preferred.
• Experience with EV software architecture, programming, flashing and coding is a plus.
• Minimum 5 years’ experience in automotive after-sales operations.
• Strong knowledge of warranty administration, dealer support, and parts logistics.

Responsabilidades

• Provide professional dealer support on spare parts and warranty topics and diagnose escalations.
• Manage warranty processes, approvals, and audit readiness.
• Oversee spare parts administration, inventory monitoring and logistics.
• Monitor dealer KPIs including CSI, workshop productivity and warranty performance.
• Coordinate recall campaigns, service actions and technical bulletins.
• Support onboarding of new dealers and rapid problem solving.
• Collaborate with DACH Aftersales teams to identify recurring field issues.
• Drive improvements across service, parts and warranty operations.
• Assist budgeting, reporting and market analysis for aftersales.
• Promote accessories, service campaigns and customer retention initiatives.

Conhecimentos

German language fluency

English language fluency

Excellent communication

Team player

Analytical mindset

Formação académica

HTL qualification

Ferramentas

Dealer management systems

OEM portals

Descrição da oferta de emprego

XPENG Austria is seeking an After Sales Operation Support Specialist to deliver excellent customer support and report to the After Sales Manager in Austria. You will be the primary interface between XPENG Austria and Dealers/Service partners, ensuring professional support on spare parts, warranty and technical inquiries.

Responsibilities include dealer support on spare parts and warranty topics, manage warranty processes, spare parts administration, monitor KPIs, coordinate recalls, onboarding