E-commerce Operations Lead — Hybrid (Queenstown)

Placements24; Lorenziberg; Híbrido; EUR 48.000 - 96.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Hybrid work model

Health insurance and retirement fund

Descripción de la vacante

Placements24 is seeking an experienced E-commerce Operations Manager to oversee daily e-commerce activities, including order processing, inventory management, and fulfillment, in a hybrid Queenstown, Eastern Cape setting.

The role focuses on optimizing workflows, reducing costs, and enhancing the customer experience, with a strong emphasis on leadership, data analysis, and cross-functional collaboration. A Bachelor’s degree and 6–8 years in e-commerce ops are expected.

Formación

• Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, or a related field.
• 6-8 years of progressive experience in e-commerce operations and logistics.
• Proven experience in managing warehouse operations, inventory control, and order fulfillment.
• Strong understanding of supply chain dynamics and logistics.
• Demonstrated ability to optimize processes and implement cost-saving measures.
• Experience with WMS/ERP systems and other e-commerce operational software.
• Excellent leadership, team management, and communication skills.
• Strong analytical and problem-solving abilities.
• Proficiency in data analysis and reporting.

Responsabilidades

• Oversee daily e-commerce operations, including order processing, inventory management, fulfillment, and shipping.
• Develop and implement strategies to improve operational efficiency, reduce costs, and enhance the customer experience.
• Manage and optimize warehouse operations, ensuring accuracy and timeliness of stock levels.
• Collaborate with logistics partners and carriers to ensure timely and cost-effective delivery of orders.
• Monitor key operational KPIs, such as order accuracy, delivery times, inventory turnover, and customer satisfaction scores.
• Implement and manage quality control measures throughout the fulfillment process.
• Supervise and train operations staff, fostering a culture of performance and continuous improvement.
• Identify and implement technology solutions to streamline operations (e.g., WMS, ERP systems).
• Manage returns and exchanges processes effectively.
• Ensure compliance with all relevant regulations and safety standards.

Conocimientos

Operations leadership

Data analysis

Team management

Process optimization

Educación

Bachelor's degree in Business Administration

Herramientas

WMS

ERP systems

Descripción del empleo

Placements24 is seeking an experienced E-commerce Operations Manager to oversee daily e-commerce activities, including order processing, inventory management, and fulfillment, in a hybrid Queenstown, Eastern Cape setting.

The role focuses on optimizing workflows, reducing costs, and enhancing the customer experience, with a strong emphasis on leadership, data analysis, and cross-functional collaboration. A Bachelor’s degree and 6–8 years in e-commerce ops are expected.