E-commerce Operations & Social Media Leader (Hybrid)

Placements24; Lorenziberg; Híbrido; EUR 32.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical aid

Retirement fund

Bonuses

Hybrid work

Annual leave

Descripción de la vacante

Placements24 is seeking an experienced E-commerce Operations & Social Media Manager for a hybrid role in Queenstown, Eastern Cape. This position blends backend operations with frontend social media leadership to optimize order fulfillment, inventory, logistics, and customer experience while driving brand engagement.

The ideal candidate has 5+ years in e-commerce operations and social media, and a proven track record of delivering data-driven improvements.

Formación

• Bachelor's degree in Business Administration, Marketing, Supply Chain Management, or related field.
• 5+ years of experience in e-commerce operations and social media management.
• Proven experience in managing online order fulfillment, inventory, and logistics.
• Demonstrated success in developing and executing social media strategies that drive engagement and sales.
• Strong understanding of e-commerce platforms and best practices.

Responsabilidades

• Oversee and optimize all aspects of e-commerce operations, including order processing, inventory management, shipping, and customer service.
• Develop and implement efficient workflows to ensure timely and accurate order fulfillment.
• Manage relationships with third-party logistics providers and suppliers.
• Develop and execute a comprehensive social media strategy to increase brand awareness, engagement, and drive traffic to the e-commerce site.
• Create, curate, and schedule engaging content across various social media platforms (e.g., Facebook, Instagram, X).
• Monitor social media channels for customer inquiries, comments, and reviews, responding promptly and professionally.
• Analyze social media and e-commerce operational data to identify areas for improvement and growth opportunities.
• Collaborate with the marketing team to align social media campaigns with overall business objectives and promotions.
• Implement strategies to enhance the customer experience throughout the online purchasing journey.
• Ensure compliance with all relevant e-commerce regulations and best practices.

Conocimientos

E-commerce operations

Social media management

Project management

Analytics

Educación

Bachelor's degree in Business Administration

Herramientas

Social platforms

Descripción del empleo

Placements24 is seeking an experienced E-commerce Operations & Social Media Manager for a hybrid role in Queenstown, Eastern Cape. This position blends backend operations with frontend social media leadership to optimize order fulfillment, inventory, logistics, and customer experience while driving brand engagement.

The ideal candidate has 5+ years in e-commerce operations and social media, and a proven track record of delivering data-driven improvements.