Customs Declarant / Customs Operations Specialist (m/f/d)

Customs Support Group; Wien; On-site; EUR 33,000 - 50,000; Full time

Benefits offered by this job

Varied role

Process improvement

Dynamic team

Training and development

Competitive compensation

Job summary

Die Customs Support Group sucht eine erfahrene Fachkraft für den Bereich Zollabfertigung in Wien.Sie verantworten eigenständig Import- und Exportzollabfertigungen, bereiten Zolldokumente vor und beraten Kunden zu zollrelevanten Themen.

Sie arbeiten eng mit Behörden, Transportunternehmen und internen Abteilungen zusammen und tragen zur Optimierung von Prozessen bei. Sehr gute Deutschkenntnisse sowie Erfahrung im Kundenservice sind erforderlich.

Qualifications

• Mehrere Jahre Berufserfahrung im Zollabfertigung.
• Gute Kenntnisse des österreichischen und EU-Zollrechts und -verfahren.
• Erfahrung im Kundenservice und direkter Kundenbetreuung.
• Erfahrung in Projekten und Prozessverbesserungen, idealerweise Kundeneinführung.
• Proaktiver, selbstständiger, strukturierter und lösungsorientierter Arbeitsstil.
• Gute Kommunikationsfähigkeiten, Zusammenarbeit mit Kunden und Stakeholdern.
• Sicherer Umgang mit IT-Systemen und MS Office-Anwendungen.
• Sehr gute Deutschkenntnisse; Englischkenntnisse von Vorteil.
• P36 Zoll-Spezialqualifikation ist von Vorteil.

Responsibilities

• Import- und Exportzollabfertigung eigenständig verwalten und durchführen.
• Zollanmeldungen und zugehörige Dokumente vorbereiten, prüfen und verarbeiten.
• Kunden zu zollrelevanten Themen beraten und erstklassigen Kundenservice sicherstellen.
• Mit Kunden, Zollbehörden, Transporteuren und internen Abteilungen kommunizieren.
• Komplexe Zollfälle, Abweichungen und operative Probleme analysieren und lösen.
• An Kundenprojekten teilnehmen, neue Prozesse implementieren und bestehende Arbeitsabläufe optimieren.
• Unterstützung beim Customer Onboarding und Weiterentwicklung unserer Zolldienstleistungen.
• Einhaltung der geltenden Zollvorschriften, Regularien und internen Compliance-Anforderungen.

Skills

Customs clearance experience

Customer service experience

Project work / process improvement

Communication skills

IT systems proficiency

German language skills

English language skills (advantage)

Education

P36 customs expert qualification

Tools

MS Office

Job description

About Customs Support Group

Customs Support Group (CSG) is Europe’s leading independent customs services provider. Founded in 1964, we operate in 14 European countries with 100+ offices and a team of 1,700+ customs professionals. We help companies move goods across borders smoothly and compliantly, taking the pressure out of customs.

What we do:

We support more than 60,000 clients and process over 20 million declaration lines each year. From day-to-day customs declarations to compliance, duty optimization and trade advice, we make cross-border trade easier and more predictable.

How we work:

We combine local customs expertise with modern digital tools to handle large volumes accurately and at speed. Our technology helps teams work smarter, reduces manual effort, and improves turnaround times.

Why it matters:

Customs regulations are becoming increasingly complex, while geopolitical developments continue to reshape international trade and supply chains. Delays, compliance risks, and unclear regulations can have a significant impact on businesses. CSG helps clients stay compliant, reduce risk, and keep their supply chains moving.

Your Responsibilities

• Independently manage and execute import and export customs clearances.
• Prepare, review, and process customs declarations and related documentation.
• Support and advise customers on customs-related matters, ensuring a high level of customer service.
• Liaise with customers, customs authorities, transport providers, and internal departments.
• Analyse and resolve complex customs cases, discrepancies, and operational issues.
• Participate in customer projects, the implementation of new processes, and the optimisation of existing workflows.
• Support customer onboarding and contribute to the further development of our customs services.
• Ensure compliance with applicable customs legislation, regulations, and internal compliance requirements.

Your Profile

• Several years of professional experience in customs clearance, ideally as a Customs Declarant.
• Sound knowledge of Austrian and EU customs legislation and procedures.
• Experience in customer service and direct customer relationship management.
• Experience in project work and process improvement, ideally including customer implementation and operational process optimisation.
• A proactive, independent, structured, and solution-oriented working style.
• Strong communication skills and the ability to work effectively with customers and a wide range of stakeholders.
• Confident user of IT systems and standard Microsoft Office applications.
• Very good German skills; English skills are an advantage.
• P36 customs expert qualification is an advantage.

What We Offer

• A varied role combining operational responsibilities with the opportunity to shape and improve processes.
• The opportunity to contribute your own ideas and actively drive operational improvements.
• Involvement in exciting customer projects and customs-related initiatives within an international business environment.
• A dynamic team, short decision-making processes, and close collaboration across departments.
• Individual training and professional development opportunities.
• An attractive compensation package based on your qualifications and professional experience.
• Salary range from 3000€ - 4500€ gross Monthly