Customs Declarant / Customs Operations Specialist (m/f/d)

Customs Support Group B.V.; Wien; On-site; EUR 33,000 - 50,000; Full time

Job summary

Customs Support Group is seeking an experienced customs professional in Austria to independently handle import/export clearances and advise customers on customs matters. You will work with customers, authorities, and partners to ensure compliant, efficient processes.

With strong German skills and knowledge of Austrian/EU regulations, you will contribute to project work, process improvements, and onboarding, while supporting cross-department collaborations in an international environment.

Qualifications

• Several years of professional experience in customs clearance, ideally as a Customs Declarant.
• Sound knowledge of Austrian and EU customs legislation and procedures.
• Experience in customer service and direct customer relationship management.
• Experience in project work and process improvement, ideally including customer implementation and operational process optimisation.
• A proactive, independent, structured, and solution-oriented working style.
• Strong communication skills and the ability to work effectively with customers and a wide range of stakeholders.
• Confident user of IT systems and standard Microsoft Office applications.
• Very good German skills; English skills are an advantage.
• P36 customs expert qualification is an advantage.

Responsibilities

• Independently manage and execute import and export customs clearances.
• Prepare, review, and process customs declarations and related documentation.
• Support and advise customers on customs-related matters, ensuring a high level of customer service.
• Liaise with customers, customs authorities, transport providers, and internal departments.
• Analyse and resolve complex customs cases, discrepancies, and operational issues.
• Participate in customer projects, the implementation of new processes, and the optimisation of existing workflows.
• Support customer onboarding and contribute to the further development of our customs services.
• Ensure compliance with applicable customs legislation, regulations, and internal compliance requirements.

Skills

Customs clearance

Austrian/EU customs law

Customer service

Process improvement

Proactive, independent working style

Strong communication

IT systems & MS Office

German language

P36 customs expert qualification

Tools

Microsoft Office

Job description

Job description

About Customs Support Group

Customs Support Group (CSG) is Europe’s leading independent customs services provider. Founded in 1964, we operate in 14 European countries with 100+ offices and a team of 1,700+ customs professionals.

We help companies move goods across borders smoothly and compliantly, taking the pressure out of customs.

What we do: We support more than 60,000 clients and process over 20 million declaration lines each year.

From day-to-day customs declarations to compliance, duty optimization and trade advice, we make cross-border trade easier and more predictable.

How we work: We combine local customs expertise with modern digital tools to handle large volumes accurately and at speed.

Our technology helps teams work smarter, reduces manual effort, and improves turnaround times.

Why it matters: Customs regulations are becoming increasingly complex, while geopolitical developments continue to reshape international trade and supply chains. Delays, compliance risks, and unclear regulations can have a significant impact on businesses.

CSG helps clients stay compliant, reduce risk, and keep their supply chains moving.

Your Responsibilities

• Independently manage and execute import and export customs clearances.

• Prepare, review, and process customs declarations and related documentation.

• Support and advise customers on customs-related matters, ensuring a high level of customer service.

• Liaise with customers, customs authorities, transport providers, and internal departments.

• Analyse and resolve complex customs cases, discrepancies, and operational issues.

• Participate in customer projects, the implementation of new processes, and the optimisation of existing workflows.

• Support customer onboarding and contribute to the further development of our customs services.

• Ensure compliance with applicable customs legislation, regulations, and internal compliance requirements.

Your Profile

• Several years of professional experience in customs clearance, ideally as a Customs Declarant.

• Sound knowledge of Austrian and EU customs legislation and procedures.

• Experience in customer service and direct customer relationship management.

• Experience in project work and process improvement, ideally including customer implementation and operational process optimisation.

• A proactive, independent, structured, and solution-oriented working style.

• Strong communication skills and the ability to work effectively with customers and a wide range of stakeholders.

• Confident user of IT systems and standard Microsoft Office applications.

• Very good German skills; English skills are an advantage.

• P36 customs expert qualification is an advantage.

What We Offer

• A varied role combining operational responsibilities with the opportunity to shape and improve processes.

• The opportunity to contribute your own ideas and actively drive operational improvements.

• Involvement in exciting customer projects and customs-related initiatives within an international business environment.

• A dynamic team, short decision-making processes, and close collaboration across departments.

• Individual training and professional development opportunities.

• An attractive compensation package based on your qualifications and professional experience.

• Salary range from 3000€ - 4500€ gross Monthly