Customer Experience Specialist (Remote Options)

Scoot and Ride; Grieskirchen; Hybrid; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Home office options

Free drinks at the workplace

On-site parking

Job summary

Scoot and Ride in Grieskirchen, Austria is seeking a dedicated customer service representative to assist customers from initial inquiry to resolution. You will handle customer questions, complaints, and warranty claims across multiple channels including email, phone, and social media.

The ideal candidate will have vocational training, prior customer service experience, and excellent German and English communication skills. The position offers flexibility with home office options and various employee benefits, including training opportunities and additional perks.

Qualifications

• Experience in customer service and customer support.
• Excellent written and spoken German skills.
• Good English skills; additional languages are an advantage.

Responsibilities

• Answer customer inquiries via email, phone, and social media.
• Process complaints, warranty claims, and returns.
• Collaborate with logistics, sales, and marketing.

Skills

Customer service experience

Clear communication skills

Team player

Solution-oriented

Education

Completed vocational training

Job description

Scoot and Ride in Grieskirchen, Austria is seeking a dedicated customer service representative to assist customers from initial inquiry to resolution. You will handle customer questions, complaints, and warranty claims across multiple channels including email, phone, and social media.

The ideal candidate will have vocational training, prior customer service experience, and excellent German and English communication skills. The position offers flexibility with home office options and various employee benefits, including training opportunities and additional perks.