Customer Service Representative (m/f/d)

Scoot and Ride; Grieskirchen; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Home office options

Free drinks at the workplace

On-site parking

Job summary

Scoot and Ride in Grieskirchen, Austria is seeking a dedicated customer service representative to assist customers from initial inquiry to resolution. You will handle customer questions, complaints, and warranty claims across multiple channels including email, phone, and social media.

The ideal candidate will have vocational training, prior customer service experience, and excellent German and English communication skills. The position offers flexibility with home office options and various employee benefits, including training opportunities and additional perks.

Qualifications

• Experience in customer service and customer support.
• Excellent written and spoken German skills.
• Good English skills; additional languages are an advantage.

Responsibilities

• Answer customer inquiries via email, phone, and social media.
• Process complaints, warranty claims, and returns.
• Collaborate with logistics, sales, and marketing.

Skills

Customer service experience

Clear communication skills

Team player

Solution-oriented

Education

Completed vocational training

Job description

You are the first point of contact for our customers, guiding them from initial contact to the resolution of their issue. Whether it's questions about our products, advice on selection, support with application, or help with complaints and spare parts – you find the right answer quickly and reliably. With your friendly and solution-oriented service, you ensure that our customers feel well taken care of.

• Answering customer inquiries via email, phone, and social media
• Processing complaints, warranty claims, and returns
• Close collaboration with logistics, sales, and marketing
• Maintaining and updating FAQs, text modules, and service documents
• Actively incorporating customer feedback to improve products and services
• Supporting the sales team in their daily work

Your profile

• A completed vocational training (e.g., business school, business college, or apprenticeship) forms your foundation.
• You already have experience in customer service and customer support.
• You enjoy communicating clearly and respectfully – even under pressure.
• Excellent written and spoken German skills, good English skills (additional languages are an advantage).
• You work in a structured and reliable manner and can manage multiple cases simultaneously.
• You are a team player, a hands-on person, and solution-oriented.

Here’s what we offer you:

Including home office options.

Motivated, international team

A diverse range of tasks awaits you in a dynamic, growth-oriented company.

Continuing education

Extensive training opportunities to promote your professional and personal development.

Work environment

Free drinks at the workplace, on-site parking, and good public transport connections.

Interested?

Then we look forward to receiving your application, including your CV and earliest possible start date, by email to [e-mail] or via our quick application form.

We look forward to meeting you!

For this position we offer an attractive salary that corresponds to your qualifications and experience and is above the minimum salary stipulated in the collective agreement (KV-Handel).