CRM Consultant @ NETCONOMY

DEVjobs; Wien; Hybride; EUR 58 000 - 71 000; Plein temps

Avantages offerts par ce poste

Flexible working models

Hybrid work option

Onboarding & mentoring

Company summit

Social events

Meal allowance

Mobility support

Résumé du poste

NETCONOMY seeks a CRM Consultant to advise customers on CRM implementations and strategic designs across SAP Sales/Service Cloud and other platforms. You will guide pre-sales, design solutions, and drive implementations with a cross-functional team in a dynamic European environment.

Strong English and German communication, 3+ years in CRM, and willingness to travel are essential. Flexible/hybrid work models and ongoing professional development are offered to enhance your impact and career growth.

Qualifications

• 3+ years of professional experience with CRM solutions such as Salesforce, Microsoft Dynamics, SAP C4C or similar.
• Experience in planning and implementing Customer Loyalty Programmes.
• Knowledge of cloud technologies, integration methods and data modeling.

Responsabilités

• Strategically accompany customers from pre-sales through solution design to implementation.
• Document and analyze requirements in workshops and transform them into solutions.
• Support configuration and integration of CRM solutions into customers’ existing landscapes.
• Collaborate with development teams on integration scenarios and cross-system workflows.
• Travel 15–20% of time as part of client engagements.

Connaissances

CRM strategy

Client leadership

Communication

Travel readiness

German/English bilingual

Outils

Salesforce

Microsoft Dynamics

SAP C4C

REST APIs

Description du poste

• Over the past 25 years, NETCONOMY has grown from a startup into a team of 450+ experts across ten European locations.
• We believe in the power of agile and cross-functional collaboration, bringing together people from diverse backgrounds to build outstanding digital solutions.
• As CRM Consultant you are responsible for advising new and existing customers on both operative and strategic levels regarding the implementation of CRM solutions.
• For example, you will work with the newly developed Sales and Service Cloud products from SAP.
• Your job´s key responsibilities are: Strategically accompanying customers from the pre-sales phase, through solution design, to the implementation in the project.
• Preparing the problem space together with the customer in workshops: documenting and analyzing the requirements, as well as transforming them into innovative solutions.
• Supporting the configuration and adaptions of CRM solutions such as SAP Intelligent Sales / Service Cloud.
• Supporting the development team in developing integration scenarios for the CRM solution into the customer´s existing system landscape.
• Pursuing integrated solutions with other customer experience products and ERP-systems.
• Strong business understanding of sales and service processes (lead to cash and ticket lifecycle) or Customer Loyalty Programmes.
• Knowledge of cloud technologies, integration methods (e.g., REST APIs), and data modeling.
• Excellent communication skills in German and English (min. B2 levels).
• Strong intercultural competencies and a willingness to travel (approx. 15% to 20% of your working time).
• Ability to break down complex issues and communicate them clearly and understandably (for example, in conducting customer training).
• Strong client-leadership skills and a talent for convincing even weary stakeholders of your ideas.
• SAP Service or Sales Cloud certification or similar CRM certifications would be desirable.
• 3+ years of professional experience working with CRM solutions such as Salesforce, Microsoft Dynamics, SAP C4C or similar or similar experience in the planning and implementation of Customer Loyalty Programmes.
• 3+ years of professional experience in applying technical solutions and designing system architectures.
• While we're one company, each location has unique aspects and benefits.
• Here's a glimpse of what to expect: Flexible Working Models: Early bird or night owl? Thanks to our flexible working models, you start your workday when and where it fits you best.
• Plus, our hybrid work option lets you choose whether you prefer working more from the office or from home.
• Career Development and Onboarding: Start your journey at NETCONOMY with a structured onboarding and mentoring phase and continue with individual training opportunities.
• Our People Enablement team will support you in finding the best solution for you!
• Company Summit: Exchange professional and personal experiences at our annual in-house conference!
• One of the highlights of our company Summit is the vibrant networking environment it cultivates.
• Social Events: Join our colleagues and build new connections at our social events such as pizza evenings, sports activities, Christmas parties, or milestone celebrations.
• Snacks and Wellbeing: Fuel your productivity and taste buds with our monthly meal allowance and discounts at partner restaurants.
• Mobility Support: Choose eco-friendly transportation! As we take our responsibility for the environment seriously, we support your climate-friendly transportation costs.
• The actual salary depends on your qualifications and experience.
• What is also important to us is to pay our employees an internally comparable wage.
• For legal reasons, we need to disclose the minimum annual salary for full-time employment as stated in the current collective IT agreement, which is € 64,554 for this position.
• Cloud Computing
• Integrations
• ERP Software

NETCONOMY