CRM Automation Specialist

Raiffeisen Digital Bank; Wien; Sur place; EUR 45 000 - 55 000; Plein temps

Avantages offerts par ce poste

Home office & workation

Paid job ticket

RDB vouchers

Subsidized canteen

Résumé du poste

Raiffeisen Digital Bank in Vienna is seeking a CRM Automation Specialist to drive multi-channel campaigns and optimize CRM workflows. You will design, test and implement automated journeys using Salesforce Marketing Cloud, analyze data and create segments to improve customer experiences.

The role requires strong English skills, familiarity with Email/Mobile Studio and Journey Builder, and a proactive, collaborative approach.

Qualifications

• 3+ years experience with Salesforce Marketing Cloud incl. Email Studio, Mobile Studio, Journey Builder & Automation Studio
• Certificated Salesforce Marketing Cloud Consultant & Marketing Cloud Email Specialist is a plus
• Strong analytical skills to provide insights into our email marketing & CRM efforts
• Fluent English is a prerequisite – German and/or Polish is advantageous

Responsabilités

• Build, test, implement & improve automated campaigns across multiple channels to create exceptional digital experiences
• Work with customer data to create segments & data models
• Create SQL queries, import, export & extract activities in Automation Studio for various processes (deduplications, dataviews, etc.)
• Monitor campaign performance and provide recommendations for optimization
• Identify, troubleshoot and resolve technical platform & data feed-related issues
• Advise on best practices for email & mobile marketing & customer journey design
• Inform the team regarding the latest tech innovations, new business initiatives, third-party solutions & effective email templates

Connaissances

Salesforce Marketing Cloud

Email Studio

Journey Builder

Automation Studio

Data segmentation

Analytical skills

Multitasking

English fluency

German/Polish knowledge

Description du poste

We are a dynamic and forward-thinking financial institution committed to excellence and innovation. As part of the RBI Group, we operate with the highest standards of regulatory compliance and technological advancement. We are seeking a detail-oriented and proactive CRM Automation Specialist in our Vienna office to continuously enhance our CRM domain.

CRM Automation Specialist (f/m/d)

Full time (38,5 h/week)

Your Responsibilities:

• Build, test, implement & improve automated campaigns across multiple channels to create exceptional digital experiences
• Work with customer data to create segments & data models
• Create SQL queries, import, export & extract activities in Automation Studio for various processes (deduplications, dataviews, etc.)
• Monitor campaign performance and provide recommendations for optimization
• Identify, troubleshoot and resolve technical platform & data feed-related issues
• Advise on best practices for email & mobile marketing & customer journey design
• Inform the team regarding the latest tech innovations, new business initiatives, third-party solutions & effective email templates

Your Skills & Qualifications:

• 3+ years experience with Salesforce Marketing Cloud, incl. Email Studio, Mobile Studio, Journey Builder & Automation Studio
• Certificated Salesforce Marketing Cloud Consultant & Marketing Cloud Email Specialist is a plus
• Strong analytical skills to provide insights into our email marketing & CRM efforts
• Ability to handle multiple projects simultaneously
• Fluent English is a prerequisite – German and/or Polish is advantageous

Our Offer:

• The starting gross salary per month for this full-time role, assuming full compliance with the profile, is € 50.000,00 per anno (All-In). However, this is merely a guideline-we look forward to discussing your actual salary during our conversation!
• Company benefits include home office & workation possibility, paid job ticket, RDB vouchers, subsidized canteen & a lot more
• An exciting work environment within an innovative field of business with plenty of room for you to bring in your ideas & to grow professionally

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ethnicity, race or colour, national origin, religion, political or other opinion, sex, sexual orientation or disability.

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